Business ProfileHome Builders in Tucson, Arizona
Tucson Home Gallery
Tucson Home Gallery
Richmond American Homes builds new-construction homes in the Tucson area. Its Home Gallery offers design support for buyers, and the company has served homebuyers since 1977.
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Business Highlights
- Its in-house designers curate fixtures and finishes for coordinated interiors.
- It works with IBACOS, which it describes as a national expert in new-home construction.
Service Area
Tucson area.
Active Business Listing
Tucson Home Gallery is one of 11 home builders ProsGrade lists in Tucson, Arizona.
Active
Public local listing
Listing details
4 services listed, including New-construction homes, Quick move-in homes and Design center selections. Open 7 days a week. 16 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Tucson Home Gallery compares with the other 10 home builders on ProsGrade in Tucson, using public Google ratings and review counts.
- One of 11 Tucson home builders on ProsGrade.
Services Covered
4 services- New-construction homesHomesites, structural options, exterior styles, fixtures and finishes
- Quick move-in homesHomes under construction or near completion
- Design center selectionsCabinetry, flooring, backsplash tile and lighting
- Floor plan designFurniture and window placement, circulation, smart space planning and electrical considerations
Reviews
What customers say
Positive comments describe a clean, organized gallery and an enjoyable selection visit; one customer also praises the design consultant's help. One customer reports missing options, incorrect bathroom selections and a later charge correction; another warns that new-home items may take months to fix and says information about approved credits or budgets was unclear.
Customer Reviews
John B
Not even close to a great experience. Incompetence runs deep with this company. If you go with this company, it's going to be a long battle of disappointment with your reward of a house that was put together by unskilled, unprofessional workers.
Home Gallery is a joke to say the very least. No one is informed about what credits you have or budget that's approved for those completing a loan through them. Plan on the shoulder shrug treatment, "I don't know".
What you bought was a dream and what you received is a nightmare. Fun fact- plan on having to spend months getting all the items fixed that should be correct on a New home. Hold these people accountable.
Marcia Valenzuela
Very clean and organized gallery. Staff were professional and friendly..so much fun to look through and pick out our items. Great selection. Can't wait to see it come to fruition.
Don Valoze
Jennifer Marek's as the design consultant was knowledgeable and extremely helpful .
Kenneth New
Spent 6 hours picking out everything from tile, to grout, to countertops, to carpet, fixtures, trim pieces etc.. just to come home and find a summary sheet missing items we just spent all that time choosing. Ok that’s fine people make mistakes, this one just happened to be $2,100 worth of mistakes. Nevertheless we decided against it as we were already going $7k over our initial budget.
We spoke over the phone and set everything straight to receive the next summary sheet that was missing items still! Additionally they configured portions of the bathroom wrong and got our bathroom fixtures finishes wrong. We called and corrected it yet again and also had to remind our “expert” of multiple choices we had made the day prior.
Fast forward to today and we receive a call saying, while they put it on the summary sheet, they forgot to charge us for bathroom shelves and they needed to charge us an additional cost for an electrical outlet that we worked with a different company to set up. Just an additional $250 mistake.
My point to this whole thing is when people are spending this amount of money on a new home, while I don’t expect perfection, I expect some attention to detail. We leave the home gallery with $32k worth of options chosen and after 4 phone calls were up to $36k? You forgot to let us know about $4, 000 worth of options we chose? This is supposed to be the enjoyable part of building a home and it’s been nothing but stressful this past week. It almost feels as if they purposely left these items out to make the amount justifiable in our eyes, then just as we accept they pile on more. It’s not professional and it’s beyond acceptable for any company let alone company of this magnitude.
Michele Durco
Beautiful and stylish just like Richmond American Homes always does it.
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Frequently Asked Questions
Are all design options available on every Richmond American plan?
No; features and options may not be available on all plans or at all communities.
How does Richmond American handle warranty requests?
It asks homeowners to submit one request covering all known issues and says someone typically contacts them within two business days.
Does Richmond American provide emergency assistance for serious property damage?
For immediate or severe property damage, such as a significant water leak, HVAC failure or gas leak, an answering service assesses the need and addresses it within an appropriate timeframe.