Aire Serv of South Tulsa

Jade Calvin on Aire Serv of South Tulsa

I reached out to Aire Serv about completely replacing the condensation line in my attic. I set an appointment on 1/27 for them to come quote the job and no one showed up. I called Pam and asked if anyone was coming out. She said no, because I only wanted a quote. Jordan called that day and we spoke for a while about the job. He offered cheaper routes, but said he would do the re-pipe if I wanted. I sent an email with pictures and videos of what I wanted to accomplish. Jordan came out on 1/28 for about 10 minutes to assess the area. Later that day we talked about getting a drywaller to fix the wall and that Jordan would call me back with a price. I never heard anything. I called 1/31 and spoke with the contact center. I told them I would just replace the drywall myself and I scheduled the appointment for 2/4. I received the text notification on 2/2 with the arrival window of 1-5pm and Jordan called and confirmed a price of $825.73. I thought that was fair for a full replacement of the piping and insulation. The day of the appointment at 2:27pm I called to see when they’d be here. They asked if I could reschedule because they were still on another job. I asked if they were available on 2/16, since my wife would be home. They said yes. We had no contact until the 16th. That morning, Pam informed me that James would be out shortly to prepare the job site. He arrived at 10:03am. Jordan arrived at 10:46am. They worked on the job until 1:02pm when James said they needed to leave for parts. He did not say what part or when we could expect them back. My wife asked if they had talked to me because he had not come back yet. At 3:38pm I sent a text and asked for an update. At 3:58pm Pam stated she would check in with Jordan. At 4:11pm, James returned. He left again at 4:18pm stating that he needed something back at the office. He returned at 4:37pm with a smaller pipe, began sweeping up the area at 4:42pm, and collected payment for $775.73 because of a $50 off coupon they had. He left at 5:03pm.

I later pulled into my garage and noticed my attic was still open. Upon entering the attic, I noticed immediately that the job had not been completed according to what we discussed. All the trash was left. There were wet spots in the insulation from when the pipes were cut and the insulation was not replaced. They also ran the line into the washer drain incorrectly so at the time, I was unable to use my washer.

I called the office but it was already after hours. I requested a call back through the contact center. Jordan called back a few minutes later. My wife and I spoke to him about the cost of the job vs. what was actually done. We asked what took so long and why James left for many hours. Jordan responded that it took a while since we live quite some distance away from where they went to get the part. He said they also responded to a service call for someone else while they were gone. None of this was relayed to us at the time.

My wife explained to him that we were already delayed because our previous appointment was rescheduled due to a job they were on at the time taking “longer than expected”. We thought they were doing the job that was described in the video we sent and the phone calls we had. The job that was actually completed was not nearly worth the amount of time or the cost that we paid. Jordan said he would talk to the technicians about communicating better in the future. We also asked for a receipt which we got on 2/17 that provided no details about why we were charged that price.

I contacted Pam via email about getting an adjustment on 2/17. She replied that she would reach out to Jordan. I didn't hear anything back so I sent a follow up email on 2/21 and have not received any further contact as of 3/1.

In my opinion, the cost of the job was overpriced for what was done (cutting a hole in a wall and replacing about 10 feet of PVC) and preventing me from using my washer. I lost multiple days of PTO from work when they never came out. My recommendation would be to go with a different company.

Rachael Mary Luther on Aire Serv of South Tulsa

My furnace went out before a winter storm and I was completely stressed- ended up needing a new system. I had a few HVAC companies give diagnoses but Aire Serv handled the ordeal with professionalism and care that made me feel so heard!

I want to specifically shout out James who came out to diagnose; he was extremely thorough and professional and documented everything well. Pam kept me in the loop at all times and does a great job. She is outstanding. Jordan called me and explained my options and took on my extra questions. Finally, Nate and his team did our install with excellent service and were so courteous.

I have to say you all have my biggest recommendation! Choose Aire Serv and save yourself time. Thank you!

Debra Youngblood on Aire Serv of South Tulsa

They were great about getting somebody right out my house because we are elderly and have no good. James was our service tech and he was phenomenal worked hard on the issue and was very good at communicating. Some things that I needed. He also got me signed up for some good extra protection for our units thank you James and thank you Air Serv.

Jimmy Lee on Aire Serv of South Tulsa

Friendly, professional and courteous! I’ve been using Aire Serv for over 2 years. I’m getting better service than I ever got with the others. No frills just show up and do the job! I recommend them fully.

Toby Trevett on Aire Serv of South Tulsa

My wife called due to a service maintenance policy. Stephen and Chris came out to my house and washed both of my air conditioners. They checked them out and determined my smaller unit was low on Freon. I had them put some into the unit. They were professional and did a good job.