Hines Family HVAC Repair

After taking some time to see how well my new furnace was working, I wanted to share my experience. I first spoke with Brady, who was fantastic at explaining all my options for heating my home efficiently. He helped me understand what size and type of furnace I needed and kept me up to date about when my equipment would arrive for installation. He always answered my questions quickly, which I really appreciated. When it came time to schedule the installation, Jordan took over and was just as helpful. He worked around my unusual work hours and made sure everything was set up at a time that worked for me. He even came out to my house to look at the best spots for the furnace and made sure everything would run as efficiently as possible. The installation crew did a wonderful job. They worked quickly and explained every step of the process to me, which made me feel comfortable. They finished the job a day earlier than expected and left my home spotless—there was no mess left behind at all. Now that the new furnace is in, my house stays at a steady, comfortable temperature, which is important here in Texas with the unpredictable weather. Even though my home is pretty old and a bit drafty, the furnace keeps it cozy. My electric bill did go up a bit, but it’s still saving me money overall since I don’t have to use other heating sources anymore. Overall, I’m really happy with the whole process and the results. Choosing this company for my furnace repair and installation was definitely the right decision.

We recently needed some AC repair and upgrades for our home, so we got a few quotes from different companies. Hines Family HVAC Repair gave us a fair price, but what really convinced us was how much knowledge Danny had about air conditioning and heating systems. My friend in the HVAC business always says that even the best equipment won’t work well if it’s not installed right, and I could see Danny really knew his stuff. He went above and beyond by converting our old heat pump AC unit to a gas furnace, switching our water heater to gas, relocating the outdoor AC unit, and even installing a mini split in our mother-in-law suite. We are so happy with how everything turned out, and our energy bill dropped a lot—down from $185 to $68! That’s amazing, especially since it wasn’t even the hottest month yet. We also got a smart thermostat installed, so now we can control the temperature from our phones, even when we’re relaxing in bed. The whole experience was great. Danny took the time to explain how everything works and didn’t try to upsell us on new ducts like another company did. He checked our existing ducts, said they were in good shape and clean, and didn’t charge us for unnecessary work. He’s really honest and easy to talk to. Overall, we’re extremely happy with the service and the new setup. If you need AC repair or installation, I highly recommend them.

We own a home in Brownsville that we rent out during the busy season. Recently, during a really hot week, our heater stopped working and we needed a quick repair so our renters would be comfortable. I reached out to several heater repair companies, and was surprised to get a fast response right away. Ruben came out the next day to check out the problem, and after a thorough diagnostic, he fixed our heater quickly. Every time I called the office, someone picked up and was very helpful. When I emailed, I always got a fast reply with clear information and friendly service. The technician even called to double-check where we wanted the new thermostat placed and updated me before leaving. The whole process was smooth, and it’s great to know there’s a reliable heater repair service close by in Brownsville. They definitely deserve five stars!

I recently had a new heater installed at my home in Brownsville, and the whole process went smoothly. The team was easy to reach when I called to set up an appointment for an estimate, and all the paperwork was handled quickly. The office staff was always friendly and professional. When it came time for the installation, they showed up on schedule and finished the job without any delays. At first, there was a small issue with the heater not connecting to the power correctly, so it turned off not long after being installed. But after I called, Ruben came out the very next day, fixed the wiring, and even helped me set up the thermostat. Both technicians made sure to follow up afterwards and check that everything was working as it should. I appreciate their fast response and great service. I would definitely recommend their heater repair and installation services to anyone in Brownsville.

I needed to get my AC system replaced, so I got a couple of quotes since I wanted a Carrier unit. I decided to go with Hines Family HVAC Repair after meeting with Danny—his friendly attitude and knowledge about air conditioning really made me comfortable with my choice. My installation was set up a few months later, and although there was a new salesperson by the time my install came around, he quickly looked up my appointment and made sure everything was still on track. On the day of the install, two technicians arrived right on time. They worked efficiently and managed to put in the new AC, furnace, and thermostat in about six hours, which was impressive given how hot it gets here in Texas. The system has been working well so far, and my house feels much cooler and more comfortable. I had a quick question about how to use the new thermostat, so I called the salesperson for help. I didn’t get a call back, but I was able to figure things out by looking it up online. Overall, everything went smoothly, the installation was professional, and my AC is running great—just in time for the Texas heat!