Jones Heating & Air

V&K on Jones Heating & Air

Lost hot water during the snowstorm this year so I tried Jones for the first time. Their customer service and dispatch representatives were extremely respectful and personable. Daniel got to my house in just a few hours and quickly resolved the issue. Will be recommending the company to all of my neighbors!

MCPO Jim on Jones Heating & Air

A power surge on Superbowl Sunday took out the blower motor on our air handler. The Tech (Gabriel) responded quickly, was professional and went above and beyond to locate a replacement motor; it was an older system, and had it installed the next day. Through his efforts, he saved my wife and I thousands of dollars (blower motor Vs new system). Professionalism, honesty and integrity...Jones Heating and Air always hires the best, delivers the best service and that’s why we have used them for years. Gabriel...Thank you for your efforts.

Claudia Troy on Jones Heating & Air

Ernest was wonderful-even came out during a major storm to check our HVAC and systems... he was kind and professional/and prompt. We are so very thankful for peace of mind that our system was doing well. Great company to work with-we went ahead and had him check another unit right next to this one while he was out and got on the maintenance plan which was reasonable.

Anne Porter on Jones Heating & Air

I was pleasantly surprised by the promptness of the response to my problem with my furnace by Jones Heating and Air. I was beyond pleased with the young man who was sent to address my issue, Gabriel. He was extremely polite and listened to what I had to say and when he went to down to look at the furnace he was professional and very knowledgeable. He explained and showed me what the problem was. He also told me that they could install a new furnace the same day which was great because it was a very cold day. I had signed a contract with Jones because it was a locally owned business and I feel like I got very lucky to have Gabriel be the technician that came to assess the situation. Jones Heating and Air is very fortunate to have such a knowledgeable and pleasant young man working for them.

Violet Leister-Campbell on Jones Heating & Air

Jones Heating & Air saves the day and has a new customer for life. We called Jones Heating & Air for a plumbing issue. We are the DIY types and had got to the last leg of installing the bathtub faucet and on/off handle assembly when we could not get things to line up correctly so it could be bolted in place. It was a Sunday evening we knew that calling a plumber was going to be expensive, but we needed our shower and made the call. We called Jones Heating & Air and their call service in error dispatched Davies Heating and Air. Davies came out finished the installation in less than 15 minutes. We called Davies back the next day because there was signs of a small leak and Davies was going to charge twice what they charged the night before. I was outraged and began blasting my rant. This is when we received a call from Jones Heating & Air trying to get to the bottom of the matter and make it right. Jones dug in immediately and that is when we found out about the dispatch error. Jones Heating was so outraged on our behalf and even though it was not their responsibility JONES HEATING STEPPED UP TO MAKE IT RIGHT. Jones Heating said they would have a conversation with Davies Heating about the services AND would fix the plumbing issues that remained at NO CHARGE. Jones Heating took it upon themselves to make a horrible situation that they were in no way responsible for and made it right at their own expense. Jones Heating came out, tightened everything up, made a few tweaks, and made sure everything was in working order with no issues. I cannot thank Jones Heating & Air enough. JONES HEATING & AIR CARE! They are what I like to call GOOD PEOPLE and that says a lot about a person and about a company. They are all about doing the job right, standing behind their work, and EXCEEDING their customer's expectations. We have added their phone number to our contact list and they will be our GO TO for plumbing needs and more as they have an extensive list of things they do. They have a new customer for life. If you have any issue that falls under their wheel house, look no further. Jones Heating & Air will DO YOU RIGHT!
Thank you, Jones Heating & Air for prompt and excellent work, going above and beyond as well as out of your way to ensure your customer is taken care of, and for being the type of company that people can call knowing you have their best interest in mind and will take care of them each and every time.