Scenic City Heating and AC

When my AC began going out, and I called one weekday afternoon, they had somebody out to investigate the next morning. Ryan, Mike, Rich, and the other technician were all fantastic to interact with. They made sure to diagnose thoroughly and provide options that met with our goals for the residence. And they were installing the new unit just two business days after coming out to diagnose the problem, and even that was only because they had to wait for parts! They were very considerate of my home and space while I was working, and they took care to do as much prep work outside while installing as they could to minimize disruption to me, without my even asking. I highly recommend their service!

I highly recommend Scenic City Heating & Air. Their wonderful technician, Aaron, just fixed our machine. I was terrified the whole thing would need replacing, but he was able to diagnose and fix the problem, just in time for a cold snap. Aaron was able to explain and walk me through each step of the repair, with succinct descriptions and photos. He was friendly and personable, yet professional in every way. (He even reassured me that my old machine still has some life in it, after all!) I will definitely use Scenic City in the future, and very much recommended that you do, too!

They sent someone out on short notice, during a cold snap, to diagnose my heater, which looked like an ice cube. Anthony was very professional, explained the issue, gave me an estimate, and got my heater up & running again, in no time. I highly recommend Scenic....

I called Scenic City for appointment. In sharing my educated guess of what failed, gentleman on phone said capacitor replacement was $200 and I might want to do myself since I'm familiar. I am from Florida, unaware of local HVAC parts house, he told me where to go. Due to work schedule & working from home, I said can you schedule tech for repair! He said okay today 7/11/22 between 1-3pm. Called back at 3:15pm, no tech. Sandy said he was still at last call, but will call when on his way. NO call, showed up at 3:45-4pm. Tech (Chris) showed up took 1 panel off & said, "FIRE!" I was shown pictures on his phone & he said this will need to be replaced. I inquired to how much? He said he was new, hates iPhones and can't work technology but said $500+. I said plus what? Taxes, extra $100, a new system? He said let me call the office to put estimate together. He told me he tried 2 numbers, no answer. He then proceeds to tell me that I can save a lot of money by doing it myself. He points out parts and said replace those and you'll be fine. Tech never addressed the question of why there was fire. Something was drawing too much current/amps caused it to over heat, this is my dad's words explaining that replacing a part does not & will not solve/diagnose the problem. Chris didn't want to do the job. I didn't want to do the job either, but tried to collect parts per his instructions at given locations and replaced parts. Guess what? That did not repair A/C. His deductive conclusion was a start, but NOT a true diagnosis. Something caused the fire. Something was failing drawing too much current. I called today 7/13/22 asking for a true diagnosis. Sandy said she'd send out Anthony, veteran technician this afternoon. At 5pm I called, got after hours answering service that took my info. Jonathan called back and said he listened to recordings. I clearly wanted to repair my AC. He told Sandy to return monies paid and tell me to find someone else. By the way, no voicemail from Sandy and no receipt or estimate from Chris. This evening another local company was gracious enough to squeeze me in. We discussed my trials & tribulations of my efforts encouraged by Scenic City Tech & new tech told me no worries! He would diagnose my problem & get me back up in running. What happened to customer service? I thought a different tech at Scenic City would repair unit, but too much work in a heat wave during summer. I guess they can Cherry pick the jobs they want. Buyer Beware!!!!

I recently had two AC units installed at my property. Rusty was the technician that did the work and he was a pleasure to work with. I had many questions about the units and the install and he was able to answer them and give me the confidence the job will be done right. I had other estimates but Scenic City stood out to me not only for the price but the professionalism and attention to detail. Would definitely recommend!