Cool Care Heating, Air, Plumbing & Refrigeration

I've been with Cool Care since 2015. They provided no nonsense, straight forward maintenance on my old heat pump for almost 10 years under their annual maintenance plan. When it came time to replace the unit in January 2026, I got quotes from Cool Care and multiple other quotes from different HVAC companies. Josh with Cool Care was great to work with. He explained everything I needed to know about different types of heat pumps and helped me feel confident in our choice. He also managed the whole sale and installation process making it easy for me to have one point of contact. We upgraded from a single stage Tempstar to a Bryant Crossover variable heat pump. Cool Care had the best price for that style of heat pump out of all of my quotes, and I appreciated how their install team was Cool Care employees, not a subcontractor. I also appreciate how Cool Care cared about the years I had spent with them, and they still wanted to earn my business. Overall, I am very satisfied with Cool Care and looking forward to doing more business with them. 100% recommended.

Cool Care came out to our condo in Columbia, SC for an HVAC replacement estimate. They were on time, professional, and quickly provided an estimate, but it did not include any cost breakdown. Their price was 22-27% higher than the other quotes I received, with one even offering 1 year of free service. After comparing the equipment pricing across all the estimates, I can only conclude that the big difference with Cool Care came down to much higher labor rates since all units were comparably priced. I contacted Cool Care because I saw a lot of positive online reviews and asked if there was a misunderstanding on the scope of work that could explain the huge difference. They replied that they offer better service and would not move on the price at all. I can’t confirm whether their service is actually better, as I will not be using them. Overall, every other company (4 total) gave better quotes. If you’re getting HVAC replacement, Cool Care is punctual, but don’t count on any negotiation or a clear explanation as to why they are so much higher than competitors. 2 stars for being punctual and polite. -------------------------------------------------------------------------------------------- I read the owner's response. It is simply not true that I told you others had quoted used units. I did not share the details of any other estimates with your team. All quotes from other competitors were for new units. Your company charges more and did not provide a cost breakdown or offer any explanation for the difference.

From the first phone call to the complimentary initial appointment and the installation day, the entire experience was fantastic. Derek and his coworker, Paul, did an outstanding job. They arrived on time, finished ahead of schedule, and left no trash behind. We are very happy with our new tankless water heater.

Absolutely amazing customer service. My water heater went out and I called numerous plumbing companies to get various quotes and opinions on what needed to be done. Company A took 2 hours to diagnose the problem (bad control board) with the technician having to call people with actual expertise to diagnose the problem. His recommendation - replace the entire unit for the low price of $6,000. Company B came out and diagnosed the same issue as Company A, and also quoted the low price of $6,000 to replace the unit. I finally called Cool Care and they came out and within minutes the technician diagnosed the problem and gave a quote for the replacement part and replacing the unit. The quote to replace the unit was thousands less than Company A and B, and the technician was able to come back out the same day to take out the old unit and replace it with the new unit, with the prior companies saying it'll be days before they could come back out to do an install. I am extremely happy with the level of customer care received - way above and beyond the other companies. Additionally, the phone call rep I spoke to (Stacy) when I called took the time to explain to me the service, talked a bit about the unit i was looking at, didn't rush me off the phone, and was so kind. As mentioned - absolutely amazing customer service. If you are wondering which company to call for any of these types of issues - call Cool Care. The technician, Derek, who came out was also very courteous and took the time to explain the service and answer any questions. They even gave a military discount. 5 stars for this company.

Derek did an outstanding job with our plumbing needs. He fixed 2 toilet lines that were leaking and flushed out our tankless water heater. He was professional, courteous and very knowledgeable. We will call Cool Care again when the need arises.