Friends & Family HVAC

After calling and speaking to Bella, who was very polite and helpful, she arranged for a technician to come to my home. Alfred arrived on time and quickly diagnosed the problem being the compressor fan motor had gone bad. I was impressed that he put on shoe covers over his shoes when walking through my house. I appreciated that. He checked on the parts availability and determined that he would have to come back in about 3 or 4 days to complete the work. He also explained to me the maintenance program that his company offered. I did sign up for their maintenance plan since I believe it's important to take care of my equipment. Alfred's demeanor was one that showed he cared and took pride in his job. When he returns he will install new fan motor which was covered under warranty but the labor was not. He will also do the service program on my air conditioning system after the repair is completed. So far I am impressed with Friends and Family HVAC and their technician Alfred Birnhaupl.

Starting with Adam who did our routine maintenance. He was great at explaining what he was doing and checking for. He made it clear when providing us options for repair/ replacement and never felt pushed to do anything. We then met with Domenick to get a quote for replacement. He also did a great job explaining our options, and clearly broke down prices and financing options. All of our questions were answered and gave us to confidence to go forward with replacement of furnace and A/C. Juan and Jose came to do the removal and replacement of the unit and did an amazing job. Quality of workmanship was a million times better than what it looked like before. Overall our total experience was great, and we are glad we chose Friends and Family to keep up with our furnace and A/c needs.

Juan ruggero and Frankie,and another fellow, I don't remember his name. Were all excellent employees. Very knowledgeable polite respectful. They did a great job replacing my central AC and heating unit. Wow I'm extremely impressed how quickly they had IT done. 8 hours and it was done. Thank you friend and family for hiring such great employee.and I would highly recommend this company. Pino.

Friends & Family Heating and Air did an excellent job replacing our furnace. Their communication throughout the process was clear and straightforward, and they took the time to explain what they were doing and why, which made the entire process easy to understand as a homeowner. Even though I’m comfortable and competent with mechanical work myself, they treated me like an adult — not talked down to or rushed. They protected the house by lining the walls, worked efficiently, and checked the ducting to make sure everything was running properly. The full replacement took about 6.5 hours, and the house was heating correctly before they left. The Gold Service warranty brings real peace of mind, knowing we’ll be taken care of long-term. Professional, upfront, and detail-oriented. I’d absolutely recommend them.