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Austex Air Conditioning & Heating LLC
Georgetown, TX
5.00 (368 reviews)
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Arctic Air Company
Arctic Air Company
Arctic Air Company is an HVAC contractor based in Georgetown, serving Round Rock and Williamson County communities. It handles heating and cooling repairs and installations, and the company says its repair approach focuses on finding root causes rather than just replacing parts.
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Business Highlights
- The company is family-owned and has operated since 1987.
- Its technicians are NATE-certified.
- It is a Carrier Factory Authorized Dealer.
- It is a Mitsubishi Diamond Dealer.
- It identifies itself as a Carrier President’s Award winner.
- It lists a Texas TDLR license, TACLB97053E.
- It describes its pricing as flat-rate, with costs known before work begins.
Service Area
Georgetown, Round Rock, Hutto, Sun City, Berry Creek, Cimarron Hills, Wolf Ranch, and Williamson County.
Active Business Listing
Arctic Air Company is one of 12 HVAC companies ProsGrade lists in Georgetown, Texas.
Active
Public local listing
Listing details
12 services listed, including HVAC repair, AC installation and Indoor air quality. Open 24 hours, 7 days a week. 280 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Arctic Air Company compares with the other 11 HVAC companies on ProsGrade in Georgetown, using public Google ratings and review counts.
- Ranks in the top half of the 12 Georgetown HVAC companies on ProsGrade by Google rating and review volume.
- Has more Google reviews (280) than 7 of the 11 other Georgetown HVAC companies on ProsGrade.
Trust Signals
Google listing indicates open 24 hours; call to confirm current availability for urgent HVAC calls.
Services Covered
12 services- HVAC repairHeating and cooling repairs.
- AC installationHigh-efficiency cooling systems; installation and replacement.
- Indoor air qualityFiltration, purification and humidity control.
- Ductwork and airflowDuctwork repair and sealing.
- Heating repairFurnaces and heat pumps.
- Heater installationHigh-efficiency Carrier and Mitsubishi heating systems.
- Heating maintenanceInspections of electrical components, burners, airflow, safety controls and thermostats.
- Heat pump serviceInstallation and repair.
- Mitsubishi ductless systemsMini-split installation and repair.
- Smart thermostatsInstallation.
- iFLO ProWater safety technology to prevent drain-line overflow.
- Attic Breeze solar ventilationSolar-powered attic ventilation.
Reviews
What customers say
Customers praise prompt arrivals and clear explanations. One customer said a technician arrived in less than an hour and quickly restored an air conditioner after an outage; another described a failed TXV diagnosis, a return visit for replacement, and clear communication throughout.
Customer Reviews
J Casoie
Roumany Gerges came to replace a broken exhaust fan switch in our bathroom. He was fabulous! He was on time, friendly, professional, he did the job quickly. Arctic Air never lets us down. Have used them for HVAC system maintenance but this was the first time we used them for electrical. Definitely will use them again.
Derek Sullivan
Scott did an excellent job servicing my A/C system. He was prompt, professional, and did an excellent job explaining everything. Highly recommend Arctic Air!
S F
Scott came out right on time, explained the issue thoroughly, and professionally fixed the shoddy work that my builder’s A/C contractor originally did.
Such a good experience in fact that we even signed up for the maintenance plan - you can tell they care!
Mandy Parker
My A/C went out and I called several repair companies, none of them were available until the next day except Arctic Air. I called and Katherine was so understanding, friendly, and easy to talk to! The technician, Scott, was at my house in less than an hour and had the A/C working quickly. Thank you guys so much!
Jason Shaw
Great experience, you can't top this. Called at 7:50am on Monday, Scott was onsite before 10:30am. Diagnosed my failed TXV valve and out the door in less than an hour (including double checking my second AC system). Back today for the replacement/labor - all at a fair price with incredible communication along the way (the text interactions during and sometimes outside business hours were so impressive).
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Frequently Asked Questions
How long does Arctic Air’s heating installation usually take?
The company says most heating system installations can be completed within one day; timing depends on system complexity and ductwork requirements.
How often should Arctic Air’s heating maintenance be scheduled?
Its heating guidance recommends professional maintenance once a year, before colder weather arrives.
What does Arctic Air’s Polar Care Membership include?
It includes two scheduled visits per year, and members receive priority scheduling.
What warranties does Arctic Air offer?
The company says it provides parts and labor warranties. Coverage depends on the system and manufacturer, and terms are explained before repair or installation begins.