Georgetown Air Conditioning & Heating

Beware! This is not the same company as before. New owners now have incompetent staff who don't have even the most rudimentary understanding of HVAC. Staff refused and was unable to verify the service for which I had asked, cleaning my furnace. They all claimed to have to check with their manager before giving any answer. Then they gave me bs answers about if they were going to clean my furnace. I think the owners must be in another country and that there's no boss checking up on staff. They certainly lost a new customer this morning.

John was wonderful. He greeted me courteously, put on shoe covers before entering and maintained a professional demeanor throughout the service call. His knowledge of the replacement (new model Lennox S40) allowed him to disconnect the old thermostat and replace it with the new efficiently. He was patient with me as I fumbled my way through the thermostat registration process. He guided us through the thermostat's operation, answering all our questions. We were thoroughly satisfied with his customer service attitude and the skills he brought to the job.

I've waited a long time to write this review, in the hope that the owner would follow through on his many promises and correct the issues in the new system he installed in 2021. This never happened so I had to go to another company, where I discovered that my system was never registered by GT Heat and Air (as they had stated they would). So instead of a 10 yr warranty from Bryant, it would now be a 5 yr since it needed to be registered within 90 days of install/purchase. Additionally, I never received a receipt for the purchase, so I had to go by a confirmation email so the new company could fight for the warranty in my behalf. We should never have been sold this system for our house, since it would not operate in the most efficient manner - nor was it even installed correctly. We ended up finally getting everything fixed and sorted out by our new company - who persevered in fixing the issues for us. GT Heating and air makes many promises, which are not kept. The follow through is awful. The only positive was Melinda - the office manager - who was very kind and tried her best to get our issues resolved. Techs come and go, but don't stay with this company - and many are not proficient at the job. I tried for over the past year and a half to give them every chance to make things right, but I finally gave up. We spent a lot of money on a higher end system that was not suited for our home. At least we now have an awesome Heating and AC company that follows through on their word with actions. I would not recommend GT A/C and Heat.

GT AC and Heating has done a great job for us over the years. They have an excellent technician who we have been thrilled to work with. Blake is an incredibly personable young man and very knowledgeable. He has replaced two programmable thermostats for us along with handling our maintenance and filter changes over the last couple of years. He is a true pleasure to deal with. Additionally calling into their business, the receptionist/scheduler is always friendly and accommodating. Great company!!! Keep up the great service.

Overall, the service was great. I was told the repairman would be here between 2-4. Around 4:45, I gave them a call because no one had shown up. I was worried it would hit 5:00 and I’d be rescheduled. When I called the office, I was promptly given an explanation for the tardiness and a new time. (Texas heat is real and he has been held up on a previous job.) Both times I contacted their office: Scheduling the repair and contacting to check on arrival time, the staff was incredibly friendly, thorough, competent, and communicative. The technician showed up and immediately had an idea of what the problem was. He got started and fixed the problem. The clogged drain is something we’ve experienced before. He suggested a permanent solution to the problem and even though I wasn’t ready to make that decision yet, he clearly communicated all costs, steps, and took the time to walk us through everything he had done….twice. Appreciate Zach’s professionalism and understanding. Will use this company again.