Reliant Air Conditioning

Ricky was our technician today, he was timely, professional, & polite. We've used Reliant for many years & always have a good experience. Reliant sends a text dos with the technician's name & their photograph. They will let you know what may need to be replaced/upgraded but are not pushy. Highly recommend

Scottie Baker is far and beyond the best technician that has come to my house. He did a thorough inspection of my system, he took pictures to give transparency on issues, and made expert level advice on steps I should take. He educated me on the product that would be replacing it. Scottie was the epitome of professionalism and expert of his field. Thank you for showing me that this still exist. I want him to come to my house every time moving forward.

Reliant's Danielle Johnson did a great job! She took pictures of all she did inspecting our heating unit and then carefully explained each step so I could understand it. I learned alot about the inner workings of the system. I highly recommend signing up for Reliant's Fall & Spring HVAC checkups. We feel safer and confident that our system is running at its best!

I am leaving a review for my mother Marie C. They were in to service on 1/29/26 on Bennington Dr. She is not able to leave a review because she does not have a google account nor a facebook account but wanted to give recognition to the young man who came out to service her unit. Daniel Medina was absolutely wonderful!!!! He gets an A++++++. She was very satisfied with the customer service as usual from your company and will not hesitate to recommend. HIGHLY RECOMMEND the company and tech Daniel Medina

Very disappointed with the system they installed in 2020 completely failing in 2025, and both the high price they charge for "labor" to repair it as well along with it taking well over a month to repair (failed 11/21, attempted to repair 12/10 after waiting 3 weeks for a part, and as of 12/26 it is still not repaired). The warranty covers parts for 10 years but not labor, and strategically for them, their labor rates are for warranty work are very high - charging me between $4300 for repair labor on a system where all equipment/install/everything was $6900 new. See details below:

I purchased an entirely new Carrier HVAC system for our upstairs in 2020 - new AC, furnace, plenums, pad, everything (total price was $6915). That install came with a 10 year parts and 1 year labor warranty. On November 21st of this year (only 5 years old), it stopped working and apparently needed a new outside coil. In spite of being under the parts warranty, they still charged me $2406 for "labor" to replace the coil - about 2 hours of work for 2 people. It also took 3 weeks for them to get the coil, so it was a non-functioning AC until December 10th.

After that December 10th "repair", as soon as I used the "fixed" AC on December 22nd (did not use during 12 days of cooler weather), the system still did not work and now needs a new compressor and several other items, which they want to charge me another $1911 to do that work. They also don't have the parts for that, so those are now on order too and there is no ETA on when my system might be repaired.

So all in all, it has been since November 21st that I had a functioning AC (it is now December 26th), they are charging me $4317 for "labor", and I still do not have any idea of when this unit will work again. All this for an AC that is only 5 years old and the entire system and install was $6915.

When you hear about AC installs, people tell you the quality of the install is just as important as the equipment. I have attached a pic of the extremely poor job they did of installing the outside unit and new pad - it's not centered and hanging off of one side of the pad which makes it more prone to being damaged. If this simple aspect of the install was so obviously sloppy, there is no telling how sloppy the rest of the install was which is probably why I'm dealing with a unit that is malfunctioning after only 5 years.

Jeff Stewart - If you want me to remove this review, I recommend you contact me directly so that we can resolve this issue. Like you, I'm an Aggie. I hope we can work this out.