Local HVAC contractor offering repair, replacement, and maintenance for residential systems with weekday availability and responsive communication.
Clear communication from office to field technicians, timely scheduling during business hours, and detailed explanations of work before and after service. Local shop with a track record of resolving cooling issues efficiently and keeping customers informed throughout the visit.
Headquartered at 3513 Florence Rd in Killeen and serving surrounding Central Texas communities.
HVAC troubleshooting and repair, AC replacement, heater/furnace replacement, ductwork repairs, thermostat replacement, and seasonal maintenance.
Recent reviews frequently mention fast response after a service request and clear communication before arrival. Customers highlight technicians explaining issues in easy-to-understand terms and being professional on site. Several comments note reasonable turnaround times for parts and repairs and appreciation for courteous office staff.
I am moving into a new place and when I walked in and found a huge puddle around the hvac unit I quickly called maintenance. Ellis air contacted me within 10 minutes of the request.. and said someone would be on their way. Taylor gave me a call ahead and said he was on his way. I told him hey grab a key from the rental office and I’ll meet you there! Not only did he solve the issue, he explained the unit to me in terms that I understood and gave me pointers to try and avoid a clogged drain line once fully moved in. I know for sure I’ll be requesting Taylor if any issues arise with this unit! Yall are blessed to have him. He treated me like a human. Hard to find now a days. Thank you Taylor!!!
I am very appreciative of the customer service and support I received today. Amara was fantastic to work with and she went above and beyond to meet my needs. Thank you for looking after your customers.
Good day All! I had an issue with my AC unit a few days ago. I contacted Ellis Air. Taylor was dispatched. He called me ahead of time. ( very appreciative of that ) and he was very professional. His knowledge base is vast and he explained everything to me so that I could understand what was going on with my system. I couldn't ask for a better technician! Ellis Air...you have a great one right there! Thanks again Taylor!
The crews that came to my house were outstanding. The process to get my AC part and final repair was streamlined. The price was reasonable. They had us up and running in no time. Ramon was especially professional and kind both on the phone and in person. I definitely felt like they cared about doing a good job and not just getting through the repair as fast as possible.
10/10 Service and Speed – Ellis Air Earned a Lifelong CustomerEarly this morning, I called Ellis Air on behalf of my elderly parents whose HVAC system had suddenly shut down. I first spoke with Mr. Williams, who was incredibly polite, friendly, and patient. He gave clear instructions so my parents could prepare for the technician’s visit and help ensure a quick fix.To my surprise, Ellis Air had someone out within just a few hours. Mr. Taylor, the service technician, arrived promptly and immediately made a great impression. He was extremely courteous, professional, and—most importantly—knowledgeable. Within a short time, he diagnosed and repaired the issue, then took the time to walk my parents through simple steps to help prevent future problems.The level of care and communication from start to finish was outstanding. It’s rare these days to find a company that combines speed, honesty, and genuine customer service like this.Ellis Air will absolutely have all of our HVAC service needs going forward. Highly recommend!
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