Reliable Heating & Air, Plumbing and Electrical - Grayson

Incredible, I came home at 11:00pm to 84 degrees upstairs. I immediately called Reliable Heating and Air, I’ve got a maintenance contract. I expected a recording, I got a person, friendly, efficient professional customer service representative. She was able to schedule an appointment for the next morning 8-12. My appointment was confirmed at 7am. I was notified when the tech was on his way and the tech called when he arrived. The tech arrived at 8:57 My unit was inspected and repaired in less than an hour. The technician when above and beyond in providing service!! I could not be more pleased with Reliable Heating and Air and the technician that serviced my unit. Without reserve I would highly recommend Reliable Heating and Air. GREAT JOB GUYS!!!!

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Reliable absolutely lives up to their name! From start to finish, the entire experience was top-notch.

Sara, our sales rep, was prompt, professional, and incredibly knowledgeable. She took the time to clearly explain exactly what we were getting and walked us through the differences between the two systems so we could make the right decision. There was zero pressure — just honest, straightforward information and great communication. That alone set them apart.

Evan and Kayla, the installation crew, were just as impressive. They took their time and were extremely thorough with the install. Everything was done right — no shortcuts. They cleaned up completely and hauled off all of the old equipment, leaving the space better than they found it. You can tell they take pride in their work.

As a whole, Reliable has some absolute rockstars working for them. It’s rare to find a company where every person you deal with is this professional and detail-oriented. Very impressed all the way around.

Give them all a raise! ??

I recently worked with Scott Carter, the HomeAdvisor, to install a new A/C system after getting 5 different quotes and 2 of which were similar priced. Even though it's too early to rate the long-term performance of the unit itself, I can confidently rate the customer service, professionalism, and installation quality as outstanding.
From the beginning, Scott stood out. He was patient, knowledgeable, and never once pushy or aggressive like some salespeople tend to be. I asked a lot of questions, and he took his time answering every single one without rushing me or making me feel like a burden. That alone sold me, good customer service is rare and Scott delivered it from the initial conversation.
I initially objected to paying the full amount upfront, and Scott was completely understanding. He accepted a deposit instead and even went above and beyond by including a free thermostat with installation, which I truly appreciated.
On installation day, his crew: Harrison, the lead HVAC installer, and Angel, the apprentice were absolutely awesome. They were professional, respectful, and worked all the way into the evening to ensure everything was done correctly. They cleaned up thoroughly, tested the system, and made sure I was satisfied before leaving.
After the job, Scott followed up with photos of the work, including before-and-after shots and examples of the team’s consistent craftsmanship. His message showed genuine pride in their work and sincere appreciation for my trust. That meant a lot.
Overall, I’m extremely impressed with Scott and the 2 Reliable team installers. If the A/C performs as well as the installation experience, I know I made the right choice. I highly recommend Scott Carter to anyone needing HVAC work, professional, honest, patient, and dedicated to doing things right.
? 5 stars. Would definitely refer and hire again.

I had a wonderful experience with Reliable Heating & Air! My home comfort advisor, Michael Peay, was extremely professional, patient, and knowledgeable. He guided me step by step through the entire process, explaining what would happen and what to expect. I never felt rushed or pressured to make a decision. He made everything so easy. I honestly wish I had called sooner!

Chad Colquitt, who installed my water heater, was also polite, professional, and clearly takes pride in his work. He explained what he was going to do, completed the job efficiently, and left everything clean and perfectly done.

I highly recommend Reliable Heating & Air to anyone looking for great service and true professionalism.

Alberto and Jeffery were great! They arrived on time and made sure to answer all the questions I had plus gave me all the details I needed to ensure I understood my new unit. Rodney has been a great help as well. He has been available to answer all of our questions during the sales process. We really appreciate Reliable and all the work they have done.