Highland Heating & Air, Inc.

I am a local realtor that had buyers purchasing a home in Calhan area of El Paso County. The sellers agent told us they used Highland to have the furnace and a/c serviced and cleaned before the closing of the home & provided a receipt showing the payment. My clients (the buyers) were staying in a camper the first few days after closing so didn't need to use the interior of the home that needed some flooring replaced first...however after about a week after closing they moved from the camper to the house which was super hot (90+ degrees inside) due to hot summer weather. They went to turn on the a/c and no cool air at all only fan blowing. Obviously it became hotter inside with no cool air so my clients called the company on a Saturday that certified the unit which said they are open 24/7 (Highland Heating) and had to leave a msg. They did not hear from anyone for hrs so then I called to leave a msg in hopes to get a supervisor or someone to please call us back....at the same time I had no idea that the listing agent for the sellers also called and left a msg. So at this point 3 phone calls and no return calls all weekend : ( The listing agent on the following Monday-2 days later- received a text from Highland basically just saying they serviced the unit but never offered to come take a look or anything to that affect.... but also to this day myself and the buyers have not received a return call at all from our messages. We were both very disappointed with the lack of customer service, very sad. We were not involved with the actual appointment of the service side of things so didn't want to give too low of a google rating, again just disappointed how this was handled or not handled with follow up.

Highland Heating and Air has been doing semi-annual maintenance on our furnace and AC for the past 14 years. The service is prompt, reliable and reasonably priced. Chris performed another comprehensive exam, and offered full explanations of everything he did. Love this company!