TNT Home Services - Longmont

From the beginning to the end the experience with TNT was excellent. Craig did an excellent job estimating the job, providing a very competitive quote, and answering all my questions. The installers Adam and Carlos also did an outstanding job in the installation process. They went the extra mile to make sure everything was installed and functioning perfectly. They were very gracious in answering my questions and teaching me the best maintenance practices. They were on time, courteous, and pleasant to work with. I highly recommend this company and give them 5 stars. Doug

Our water heater has a slow leak, so we called TNT to come take a look at it. After a quick glance, the technician told me the water heater needed replaced. He went over pricing with me, and I asked him to send everything to me in an e-mail so I could look it over. He was very pushy about me committing to a new water heater right then and there, with several comments about how this "deal" and that "deal" were only available RIGHT NOW and if I waited until later the deal wouldn't be available and it would be more expensive. I asked him to still just e-mail me over all the info because I was not able to commit at that very moment (after all, this was a ~$4,000 purchase. I needed some time to think and discuss with my partner). Once he realized I would not be buying anything from him that day, his attitude soured pretty quick. I understand that these people want to sell their products and are just trying to make a living, so I don't fault him for trying to sell me a new water heater. However, once I made it clear that I needed some time to think, he should have respected that. His attitude and pushiness definitely lost my business. I will also add that we had a different company come look at it a few days later, and that technician actually spent time inspecting the water heater, took off a panel to get a closer look, handed me a flashlight to let me look myself, explained how everything worked, etc. All TNT did was take a quick glance before declaring that it needed replaced. And the other company happily offered a quote and told me to get back to him once I decided if I wanted to move forward. Not pushy at all. What I DID like about TNT is that before the technician arrived, they sent a text message with a photo of the technician. As a women who was home alone and letting a stranger into her house, I really appreciated this.

Brent Burger was the sole reason why I did business with TNT Plumbing. Initially, his colleague wanted to way overcharge me for a job, and the invoice they gave me was super vague and not transparent. And eventually TNT knocked several hundred dollars off to try and entice me to sign. The guy almost had me sign for the work without telling me what the signature was for first too. It felt like high pressure sales and like the price was negotiable somehow. I had someone else do the work because of this, but only called TNT back because Brent was super friendly when he came with the other guy and I needed finishing touches done. I'm so glad they sent Brent and not the other guy this last time. Brent is extremely friendly, very knowledgeable, not at all pushy, and the ultimate reason why I did business with TNT at all. If this company knows what's good for them, they'll keep Brent. I'd say they also maybe need to improve on being more transparent with their invoicing and pricing, hourly, etc... But it's good to know if you research a fair price for the work you want done they're willing to negotiate. Also offered a military discount. Thank you Brent!