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HERO Heating and Air

HVAC Companies in Mount Pleasant, South Carolina
Ranked #6 in Mount Pleasant | Grade B+
4.90 (853 reviews)

HERO Heating and Air

HERO Heating and Air provides HVAC maintenance, repair, and system change-outs with an emphasis on clear communication and practical options. Technicians review work performed and outline immediate and future considerations Serving homeowners across Mount Pleasant, South Carolina.

HERO Heating and Air business photo 1 - HVAC in Mount Pleasant
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HERO Heating and Air business photo 4 - HVAC in Mount Pleasant
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Why Homeowners Choose This Business

Clear communication before arrival and at the end of each visit. Thorough maintenance with attention to current issues and potential future concerns. Options presented for repair versus replacement when feasible Local experience that helps homeowners across Mount Pleasant, South Carolina compare a more region-aware provider.

Service Area

Mount Pleasant, South Carolina and nearby Charleston-area communities.

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  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.
  • Performs at or above the local average rating.
  • Has more review volume than many local competitors.
  • Shows strong customer satisfaction signals based on review quality and volume.

Services Covered

  Renovation Services
  Hvac Maintenance
  AC Repair
  Furnace Repair
  Maintenance
  Heat Pump Service
  Installations
  HVAC replacement
  Repairs
  Ductwork Assessment
  Thermostat Installation
  Air Conditioning Tune-Up
  Heating System Tune-Up
  HVAC Diagnostics
  Indoor Comfort Solutions
  System Change-Out

HVAC system inspections and seasonal tune-ups; air conditioning and heat repair; troubleshooting and parts replacement; full system change-outs; ductwork assessment and minor corrections; thermostat replacement and basic indoor air comfort solutions.

Reviews

Customer Reviews

Carolyn Mutch
Logan did a fine job today checking our HVAC for winter maintenance. He is professional, courteous, and friendly.
We are very pleased. Carolyn Mt. Pleasant
Bob Traverso
The tech(Hunter Polk) called first to say he would be arriving at around 8:50am. I appreciated the phone call and he was at our home on time. He went over everything he did (inside and outside our home). He did a great job and again I ap…
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The tech(Hunter Polk) called first to say he would be arriving at around 8:50am. I appreciated the phone call and he was at our home on time. He went over everything he did (inside and outside our home). He did a great job and again I appreciated the phone call to let me know he was going to be early.
B B
Hero is the best and most fairly priced HVAC company in the Charleston area. When our older HVAC system began to fail in the summer of 2024, Hero was the only company that offered up a solution to fix the unit. This was in contrast to EVER…
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Hero is the best and most fairly priced HVAC company in the Charleston area.

When our older HVAC system began to fail in the summer of 2024, Hero was the only company that offered up a solution to fix the unit. This was in contrast to EVERY other company that immediately wanted to replace the system at significant cost. Hero fixed our system successfully at a fair price, and enabled us to wait until we were ready to purchase a new system.

Fast forward to now.... We contacted five of the most reviewed companies on Google and were shocked to see how high some of the company's estimates were (Especially Preferred Air and Blanton & Sons....). Ultimately Hero provided the lowest cost on the higher SEER/tonnage unit that we were looking for, while also providing us confidence that the job would be completed to a high standard.

Customer service throughout was top notch, and I wish more companies maintained a staff of their caliber (Nothing but great things to say about Keirstin, Gavin, and Matthew). The servicing technician providing our estimate was always available for a phone call and clearly described how the new system would be installed and what we could expect from it. The installation team was timely, very polite and very professional. I always sensed that they were taking their time to do the job correctly.

In the end, the only HVAC company that I would recommend to friends and family is Hero.
Stephen Berman
I've worked with Hero since they took over from Custom Climate. We have had nothing but positive experiences. The techs are in a class unto themselves. During seasonal maintenance Scott, an amazing technician, discovered a few issues; o…
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I've worked with Hero since they took over from Custom Climate. We have had nothing but positive experiences. The techs are in a class unto themselves.

During seasonal maintenance Scott, an amazing technician, discovered a few issues; one of immediate concern and a second of possible future concern. He knows we are very proactive in maintaining our systems. He resolved the immediate problem during the visit and we have a plan for the secondary problem.

I can't express how professional, well trained and competent every one we've dealt with has been. This company is fantastic.
Derrick
Great Service from Hero Heating and Air. We originally used them to redo our ductwork in our HVAC closet since it was done improperly by another company use actually placed the new unit. We joined the service club at that point because we’…
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Great Service from Hero Heating and Air. We originally used them to redo our ductwork in our HVAC closet since it was done improperly by another company use actually placed the new unit. We joined the service club at that point because we’d be silly not to AND it comes with the maintenance calls (I suggest you get that program)
Today was our first service appointment and Dalton was fantastic - on time, super thorough and seemed like an overall, really good dude.
Appreciate the wonderful service we have received from Hero, this far.

Quick update. Just got an email with pics tied to my completion invoice. Amazing addition to actually see how the system looks and have it documented.

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Frequently Asked Questions

They handle routine maintenance, diagnostics, and repairs for heating and cooling systems, plus full system replacements when needed. Customers also mention thermostat work and ductwork assessments during visits.

Hours posted online show availability seven days a week, which can help with scheduling. Exact response times vary by season, but reviewers often note timely arrival and a call ahead before the technician shows up.

Yes. Multiple reviews reference winter or seasonal maintenance visits where technicians check indoor and outdoor equipment. These visits often include explanations of immediate items and possible future concerns.

Reviews indicate that technicians may provide repair options when feasible and explain when replacement is the better long-term choice. Final recommendations depend on system condition and parts availability.

Technicians typically call ahead, arrive within the scheduled window, and review what was done at the end. Expect an overview of findings, any urgent issues, and suggested next steps with estimated costs.
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Opening Hours

  • Monday 7:30 AM – 10:30 PM
  • Tuesday 7:30 AM – 10:30 PM
  • Wednesday 7:30 AM – 10:30 PM
  • Thursday 7:30 AM – 10:30 PM
  • Friday 7:30 AM – 10:30 PM
  • Saturday 7:30 AM – 10:30 PM
  • Sunday 7:30 AM – 10:30 PM

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Business Details

Business Rating
4.90 (853 reviews) Featured BusinessPro Listing
Address
490 Long Point Rd, Mt Pleasant, SC 29464, USA, Mount Pleasant, SC 29464
Business Type
HVAC Contractor
Website
http://heroheatingandair.com/
City Page
HVAC Companies in Mount Pleasant, South Carolina

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