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The Comfort Group Heating Co

Nanaimo HVAC Companies
Ranked #6 in Nanaimo | Grade B-
4.80 (1326 reviews)

The Comfort Group Heating Co

Local HVAC contractor in Nanaimo providing heating and cooling solutions with an emphasis on clear proposals, careful installation, and homeowner education at handoff.

Why Homeowners Choose This Business

Customers highlight clear quoting, respectful and tidy installation crews, and good communication from sales to installation. Many note minimal disruption during work and helpful guidance on using new equipment.

Service Area

Headquartered on Boban Dr in Nanaimo and serving surrounding Vancouver Island communities.


How This Business Compares

A quick local comparison based on ranking, review strength, and market visibility.
  • Has more Google review volume than many local competitors.
  • Shows strong customer satisfaction signals based on review quality and volume.

Services Covered

  Electrical Services
  Plumbing Services
  Renovation Services
  Heat pump installation
  Installations
  Ductless Mini-Split
  Furnace Replacement
  Air Conditioning Installation
  HVAC installation
  Home heating upgrades
  Cooling System Installation
  HVAC electrical coordination
  Residential HVAC
  Energy Efficient HVAC

Heating and cooling system installation, heat pump upgrades, ductless mini-split systems, furnace changeouts, basic electrical coordination related to HVAC installs, and post-install walkthroughs on system operation.


Recent Reviews

4.80

(Based on 1326 reviews)

Recent reviews consistently mention courteous technicians, tidy worksites, and clear explanations of proposals and system operation. Several customers noted competitive or accurate quotes and timely scheduling. A few reviews mentioned communication gaps at the management level, but praised the installation crews’ workmanship and follow-through.

Google Review
Debbie Woznesensky on The Comfort Group Heating Co

The Comfort Group was amazing. Both Ivan and Carl were able to solve our tricky plumbing problems and were determined to get it done. As seniors we appreciated their reasonable costs. We will definitely recommend them to anyone who may need their services. And are keeping their number on file for future. Thanks so much to the whole team. You truly are the greatest !!!

Google Review
Leonidas Roussinos on The Comfort Group Heating Co

Truly a great experience. It is seldom that you will find a service provider that actually provides client service as the people from Comfort Group do. I recently decided to update my furnace and include a heat pump for my house. Four quotations. CG was the lowest and more accurate quotation and Scott came back on my request to review the proposal and explain the situation and the best way to get the job done. They arrived 8 days later and completed the project as discussed within 48 hours. All 5 or 6 of the technicians that worked on this project at my house were super efficient, polite and professional in every way. Each and every one of them answered my questions respectfully and patiently. They cleaned up after themselves constantly and when they left nothing was left behind except for a brand new dual fuel system that works seamlessly so far. I recommend Comfort Group to anyone looking to upgrade their home heating and/or cooling system. Outstanding, just outstanding.

I am revising my review for Comfort Group. When it comes to the hard working installation crew, especially men like Steve Major, I would give them 5 Stars, A+. I’m a GC and I had Comfort Group install a large and complex 2 unit system in a spectacular log home I am building. It had its challenges but the guys who did the install work came through. I do have some issues with the communication skills of the management, which I believe they should work on. In this business, good, prompt and regular communication is paramount, and that ball was dropped multiple times. That said, in the end, they were able to come through, and I do appreciate that I did eventually receive the assistance I needed. I hope that on future projects, their communication ( calls, texts, emails) will be handled in a more timely fashion.

The sales guy said it was a one day job but it was a full 2 with marty s crew leaving my house clean and tidy at the end of each day
The electricuan waited 20 for me to get home to discuss drywall holes I was not expecting
The 5 pieces were put back into the wall and there was minimal dust and drywall patching
So that was not as horrible as I thought
The electrician also helped with an unrelated issue so I knew what bulbs I needed
The crawl dpace was very narrow but noone complained
On a Friday afternoon late Marty brought his ladder back out of the truck and painted a drain pipe high up to match the house - above and beyond duty then gave all the tip to his assistant. The crew were hard working competent polite and respectful. Excellent company in my experience

Wonderful service from the sales rep, Chad, and the next day installation happened as promised with very skilled technicians Kyle W. and Vasyl! We had four rooms done with cooling and heat exchangers. The appearance of the modern units is not intrusive, the noise level minimum, and the cooling amazing!! We got a lesson on how to use everything and installation was completed by the end of the day. They cleaned up well and were very respectful of our home, doing their best to place equipment and wires etc where they won’t be noticed. Thanks you Chad and Vasyl!!! 5/5 ??????????

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Special Offers

Emergency Service

Emergency service may be available for urgent issues.


Frequently Asked Questions

They focus on residential heating and cooling projects including heat pump and ductless system installations and furnace replacements. Reviews also reference coordination with electrical tasks directly related to HVAC work.

Timing varies by season and project scope, but customers report prompt scheduling, sometimes within days. The company communicates timelines during quoting and updates homeowners as needed.

Reviews frequently mention crews leaving spaces clean and tidy at the end of each day. Technicians aim to minimize dust and patch or neatly manage any necessary access openings.

Yes. Multiple reviewers mention a walkthrough at completion, including how to operate controls and maintain the equipment. This helps homeowners get comfortable with settings from day one.

Some reviews reference help with tricky plumbing and coordinated electrical tasks tied to HVAC installs. For specialized or unrelated work, they may advise on next steps or collaborate as appropriate.
 Verified Listing

Opening Hours


  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours
  • Sunday Open 24 hours

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Business Details


Business Rating
4.80 (1326 reviews) FeaturedPro Business
Address
4385 Boban Dr Unit A, Nanaimo, BC V9T 5V9, Canada, Nanaimo, BC V9T 5V9
Phone
Business Type
general_contractor

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