Business ProfileVerifiedHVAC Companies in Nanaimo, British Columbia
The Comfort Group Heating Co
The Comfort Group Heating Co serves Nanaimo and communities throughout Greater Vancouver Island. Its HVAC work includes installation, maintenance and repairs for heating and cooling systems.
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Business Highlights
- The company lists TSBC licence numbers LGA0086558 and LEL0104433.
- The company says its technicians receive training, certification and background checks.
- The company identifies itself as a Lennox® authorized dealer.
- The company says it will return if a furnace, AC or heat pump fails within its service window.
Service Area
Victoria, Qualicum River, Campbell River, Chemainus, Saltair, Comox, Wellington, Courtenay, Ladysmith, Lantzville, Nanaimo, Colvilletown, Northfield, Port Alberni, Parksville, Qualicum Beach, Duncan and East Wellington.
Public local listing. The Comfort Group Heating Co is one of 7 HVAC companies ProsGrade lists in Nanaimo, British Columbia.
Listing details
12 services listed, including Boilers, Centralized heating systems and Furnace installation. Open 24 hours, 7 days a week. 1,326 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How The Comfort Group Heating Co compares with the other 6 HVAC companies on ProsGrade in Nanaimo, using public Google ratings and review counts.
- Has the most Google reviews (1,326) of the 7 Nanaimo HVAC companies on ProsGrade.
Services Covered
12 services- BoilersHot-water and steam systems; setup, upkeep and urgent repairs.
- Centralized heating systems
- Furnace installationHome size and energy needs considered.
- Furnace repairAll brands and models.
- Heat pump systemsHeating and cooling; installation and maintenance.
- Air conditioning installationSystem sizing and duct sealing.
- Air conditioning inspection
- Air conditioning repairManufacturer-approved components.
- UV air purifiersIntegration with existing HVAC systems.
- HumidifiersInstallation and maintenance.
- Water heater installationProper sizing, connections and setup; removal of old units.
- Water heater repairAll types and models.
Reviews
What customers say
Several customers praise installation crews for polite, respectful work and tidy cleanup. One general contractor described repeated management communication lapses on a complex two-unit installation, though the company eventually provided the needed assistance. Another customer said a furnace-and-heat-pump project was completed as discussed within 48 hours.
Customer Reviews
Debbie Woznesensky
The Comfort Group was amazing. Both Ivan and Carl were able to solve our tricky plumbing problems and were determined to get it done. As seniors we appreciated their reasonable costs. We will definitely recommend them to anyone who may need their services. And are keeping their number on file for future. Thanks so much to the whole team. You truly are the greatest !!!
Leonidas Roussinos
Truly a great experience. It is seldom that you will find a service provider that actually provides client service as the people from Comfort Group do. I recently decided to update my furnace and include a heat pump for my house. Four quotations. CG was the lowest and more accurate quotation and Scott came back on my request to review the proposal and explain the situation and the best way to get the job done. They arrived 8 days later and completed the project as discussed within 48 hours. All 5 or 6 of the technicians that worked on this project at my house were super efficient, polite and professional in every way. Each and every one of them answered my questions respectfully and patiently. They cleaned up after themselves constantly and when they left nothing was left behind except for a brand new dual fuel system that works seamlessly so far. I recommend Comfort Group to anyone looking to upgrade their home heating and/or cooling system. Outstanding, just outstanding.
Scott R.
I am revising my review for Comfort Group. When it comes to the hard working installation crew, especially men like Steve Major, I would give them 5 Stars, A+. I’m a GC and I had Comfort Group install a large and complex 2 unit system in a spectacular log home I am building. It had its challenges but the guys who did the install work came through. I do have some issues with the communication skills of the management, which I believe they should work on. In this business, good, prompt and regular communication is paramount, and that ball was dropped multiple times. That said, in the end, they were able to come through, and I do appreciate that I did eventually receive the assistance I needed. I hope that on future projects, their communication ( calls, texts, emails) will be handled in a more timely fashion.
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Frequently Asked Questions
How often does The Comfort Group recommend HVAC maintenance?
It recommends annual service, preferably before summer or winter demand increases.
How often does The Comfort Group recommend replacing HVAC filters?
It recommends changing filters every one to three months, depending on system use, pets in the home and overall air quality.
How does The Comfort Group diagnose HVAC problems?
An assessment begins with an inspection of electrical parts, air filters and refrigerant levels, followed by diagnostic tests for issues such as refrigerant loss, thermostat faults, restricted airflow and electrical problems. After identifying the cause, technicians explain the findings and check airflow, temperature output and overall system function.
Does The Comfort Group offer financing for HVAC repairs?
The company offers flexible financing and payment options for repairs.
Does The Comfort Group offer emergency HVAC service?
It offers round-the-clock emergency HVAC service across Victoria.