D&R Service

Was very disappointed by the lack of phone etiquette. I called in about a week ago regarding our broken A/C, the employee answered "Hi, this is [person's name]" without mentioning the business name. I had to ask if this was the business I was calling, to which she just replied "yes". When I explained to her the issue we were experiencing, she replied they were 4 weeks out to dispatch someone to inspect the issue, not perform any work. I told her nevermind, that we would keep looking to which she replied in a snarky tone "good luck". We found another company and were able to come same day and they will be replacing our A/C next week.

Had them come out 12/31/24 to assess our heat pump and get a quote. The guy verbally tells my wife $2500 for the condenser, but leaves no quote/estimate. I call back in June to get the estimate printed so I can call my home insurance agent and get the run around for over a week. I called back and office person tells me, "Yes it's right here on his desk, but he's been busy with big install and hasn't been able to get to it." I told her I totally understand being busy, but all I need is the quote to get things started on my end. She goes on to inform me it will be at least 3 weeks before we would be able to get scheduled in for any work to be performed. I told her don't worry about the quote. If you aren't in any hurry and don't mind being pushed off since everybody else is more important than you, this is your place. I get the big jobs pay the bills, but the small residential jobs keep you in business...

Tested our AC over the weekend and realized it wasn’t working right before the summer heat kicked in! I called D&R Service first thing Monday, and they had a technician out the same day to diagnose the issue. They gave me a few options, and we decided to go with a new AC system. By the end of the week, the new system was installed and running! Everyone I worked with was incredibly friendly, and the install crew was so polite and efficient. I’m really glad I got ahead of the heat and worked with a company that made the whole process smooth and stress-free. Highly recommend D&R!

Big thanks to Shane and Phil; they absolutely saved the (very cold) day ?? We woke up to a VERY noisy furnace and an outside temperature of 21 below zero. After a couple hours, the furnace made a very loud noise and stopped working all together. I put a call in to D & R; Phil had me attempt a couple of quick things with no resolve. He recognized the urgency of the situation and put the call in for some additional help as our cold community was keeping them very busy! Shane called and quickly arrived at our house to find a mangled “wheel”; like nothing he had ever seen before. He was off to the shop where he thankfully found the exact replacement we needed (it was the last one!). Shane had us back up and running within the hour. They did a fantastic job of communicating and we are forever grateful, and warm. Highly recommended! Thank you, Claude and Tracey