Ready Set Go Moving & Van Lines

Reina Arguello on Ready Set Go Moving & Van Lines

HORRIFIC EXPERIENCE!! (With proof attached)

Absolutely terrible experience. It took 25 days to deliver my items. This company lost my baby’s crib and my brand new Tineco vacuum, and damaged both my TV and TV stand during our move. What’s even worse is the way they’ve handled the claim process afterward. I’ve been given completely different timelines every time I ask for an update — first 2–3 weeks by email, then 30–45 days by text, and now suddenly 180 days to “review” the claim. They also got my name wrong when responding. The same woman (Grace Arellano) appears to be the entire “claims department” and keeps giving conflicting information with no real accountability or resolution.

We trusted them with our household belongings and were left with damaged furniture, missing items, and endless excuses. The lack of professionalism, communication, and urgency is unacceptable. If you value your belongings and peace of mind, I would strongly recommend using another moving company.

Jeanette Bentley on Ready Set Go Moving & Van Lines

Ready Set Go Moving & Van Lines moved items for me from Sierra Vista, AZ to Mission Viejo,, CA in May 2026. The crew who loaded my items for transport showed up on time. They were courteous and professional, and they took great care loading my items. They added special packing materials to protect a cherished antique armoire.
Items arrived in good condition. One item was missing from my delivery, but the company located the item in the warehouse and shipped it to me the folowing week.
Overall,.I am very pleased with my experience and would definitely recommend this company.

Krystal Sweat on Ready Set Go Moving & Van Lines

Michael and Mario were fantastic! Super efficient and a pleasure to work with. Despite heavy furniture, stairs, and slow elevators, they worked nonstop for six hours with great attitudes and humor. They made a tough day feel easy.

Pebbles on Ready Set Go Moving & Van Lines

I had my items delivered on August 2nd, and I was missing two bookshelves and a 50-inch Samsung TV. I submitted the claim form at the end of August, and they confirmed they received it. Since then, I have followed up repeatedly by email and text with no real response.

They told me the TV was sitting in their warehouse, but because they “had no deliveries going in my direction,” they never brought it to me. It is now November going into December, and I still have no TV, no bookshelves, and no refund.

I’ve called all three company numbers and sent multiple texts and emails for months. My messages are either ignored or met with one reply saying they would “check on it,” and then nothing. The lack of communication is completely unprofessional and unacceptable.

I just want my refund for the bookshelves and the 50-inch TV that I already paid for and still have not received. This has been a frustrating and ridiculous experience from start to finish.

Daniel Hernandez on Ready Set Go Moving & Van Lines

A Nightmare Experience with Ready Set Go Moving Company

If I could give this company zero stars, I would. My move from El Paso to Houston with Ready Set Go Moving Company was nothing short of a nightmare.

Settlement & Accountability:
It took them 18 months to pay out a settlement for damages—yet they demanded I provide everything they needed within 90 days or else I would be in violation. Their paperwork even stated they would pay settlements in 90 days. The hypocrisy and lack of accountability were astounding. The response from the owner for his delay was "the moving industry is slow right now and I have other obligations to pay." It's no wonder it is slow for you when your service and responsiveness are nothing short of unspeakable.

Customer Service & Professionalism:
From the start, the crew was late, unprofessional, and dismissive of my time. The owner was equally unresponsive and dismissive when I raised concerns. Their behavior throughout the process made it clear they have no respect for their customers or their belongings.

Damage to Belongings & Home:
Their handling of my household goods was careless. Several appliances were damaged beyond repair, and my home suffered extensive wall and floor damage. To make matters worse, I had provided all moving supplies (boxes, tape, paper, blankets) and even bought lunch for the crew on both ends of the move. Despite this, the owner still claimed he was giving me a “discount,” which felt like nothing more than an insult.

Storage Issues & Deception:
We also paid them to store our items for 6–7 months. They promised a temperature- and humidity-controlled environment, but what we got was the opposite. Items came back rusted, weathered, and covered in dust. Some boxes had clearly been soaked and dried. Tools were rusted, furniture was stained, and countless items were ruined—costing me thousands to replace.

Dishonesty & Extortion Tactics:
The owner’s dismissive response to all of this was: “That’s what happens when you move—stuff breaks or you lose it.” That’s exactly why I hired professionals, to prevent that outcome. To make things worse, they refused to unload my belongings until payment was made in full, calling it “industry standard.” That’s not standard—it’s extortion.

Final Thoughts:
This company operates without integrity, empathy, or professionalism. They caused financial loss, property damage, and endless stress. Even their claims of faith and values were a facade—used only when convenient, not reflected in their actions.

Takeaway: Avoid Ready Set Go Moving Company at all costs. You’ll be better off renting a POD and handling it yourself than trusting this dishonest and incompetent operation.