Midwest Moving Company - Portland

ZERO STARS. I have had a horribly unprofessional and overall shady experience using Midwest moving company. DO NOT USE THESE MOVERS UNLESS YOU WANT TO BE CHARGED ASTRONOMICALLY MORE THAN AGREED APON. I was originally quoted a price to which I agreed after spending a great deal of time combing through and entering my personal inventory and living arrangements, I agreed to a number of movers (two movers) and a time frame that was estimated to me based off my information and number of boxes and furniture (2 hours). In addition to this I had finalized all my info with an employee working in their office. They sent me an extra person, to which I was charged for, and couldn’t refuse. The movers had NONE of the information I had sent into the company and confirmed via phone call. The movers I had were unaware that I was moving out of a third floor apartment, leaving them without the proper equipment and plan ahead. The workers also let me know that the office employee is new and “consistently has been messing up”. They let me know that the quoted time by Midwest moving that I had been priced for, was not in any way accurate, as moving a studio apt on a first floor would generally take 2+ hours let alone my 1 bedroom on a third floor. They openly admitted to their office completely messing it up, and to this being the “norm” for the business. In addition to this the movers informed me that they did not bring and would never suggest to use the TV boxes the company asks you initially if you need and must use to transport TVs. “They don't fit most TVs and are expensive without being totally protective” as said by the three movers I had. I was charged for two TV boxes that were NOT provided. Because you must put a deposit down to reserve your moving date, they charged me $900 dollars more than my quote. I did fill out many estimates with different companies when deciding which movers to use. The only reason I went with Midwest was because of the low price and the seemingly then attentiveness with the follow up phone calls to finalize. THIS WAS A SCAM! They overcharged me and gave me no options! They have since been dodging my phone calls and emails after calling to dispute the charges! I spoke with an employee and they agreed over the phone my final invoice was incorrect and I should be partially refunded. They said I would hear back from management by end of day. That was last week!!! They have been dodging me ever since. DO NOT USE THIS COMPANY! THEY ARE SCAM ARTISTS.

I was told a team of two would move me out of my place in Maine. They arrived with four and loaded and secured all my stuff in a short period of time. Crew was friendly and was very cognizant of all my items big and small. Move in day had a crew of three get all my stuff into an apartment in about 90 minutes. Again, very friendly and courteous. They were flexible on schedule with the short notice I provided. Would use again if the need arises. JB