Western Exterminator

This company has been very pleasant to work with. My assigned neighborhood service rep is great—responsive, responsible, detailed. I am leery of using pesticide and they seemed to want to steer me towards the more environment friendly options anyway. We set up mosquito traps that are targeted just for mosquitos—especially the aedes kind. Aaron is helpful and I don’t have to think about it much, which is great.

Lamar is our main service rep and he has been stellar for years. Recently we had a critter situation that dumbfounded us on how it was getting under the house. It was destroying newly installed duct work and insulation was blowing out our vents. Lamar tried a few things to help figure out where they were getting in, he set some traps but this critter was avoiding it all. We had to escalate to Peter who handles the more involved situations and he and Sean covered every inch of our raised foundation etc. re fitting panels, sealing up any tiny openings and cutting better mesh barricades to replace what we had. Our crawl space is not pleasant and it’s soooo tight. Sean was under there for a long time checking everything out. We caught what feel is the culprit and now with everything sealed up we haven’t heard or caught anything else. No more insulation blowing out and now we can bring in the AC and heat folks to fix the damage caused by the critter. Not a fun thing to deal with and I am very thankful that they were able to get it under control. I know it was a more expensive route to have to escalate to the next level but honestly it had to be done to stop the destruction of all the new duct work that was just done. The team has really been on it. The call center is a whole different beast. It’s always a bit frustrating but the techs assigned to our home have always given their numbers to contact them directly with any issues and that is great service. They are on top of their customers.

Raul came to my home to treat for the termite activity I had and ensured my issue was taken care of. The activity was in an unusual spot and he was determined to find the source of the termites so the treatment was successful. He was professional and answered all my questions. I really appreciate the efforts he made to ensure the problem was resolved.

western was very efficient and effective, coming out on time and working quickly, the treatment worked very well, and we have had no issues with the services. they’re customer service is very friendly and easy to work with as well! will definitely use them again if needed.