All About Plumbing - Mills River

Hired them to install water heater in our commercial business. Tech was Tim Drennen. Was super fast to come out and give quote and next day install. Tim is very informative, took his time and answered all the questions, very courteous. So such so I’m going by to have to quote me a job at my residence. We have a new plumber. Everyone needs one and this should be yours too.

Pleased with their work. Price seemed commiserate with other quotes. Showed up when promised and personnel were courteous. Job was completed same day and all debris and old unit removed. It was a BOSE unit. I will be using this company not only for my AC but plumbing and electrical as well. Jeremy (Salesman) followed through on all his promises. Junior, Ben, Gunter, Baylor. All were knowledgeable on the install. Also I liked that when calling you get a live person instead of a recording or AI.

We hated to have to call a plumber on a holiday but we did and they came within a few hours of us calling them. They were courteous and knowledgeable. They fixed the leak plus a leaking faucet. Two hours later we noticed that a small leak still existed. We called them again, which was now after five in the evening. They were very nice about it and came back out, at no extra charge, and fixed the problem. I would highly recommend ALL ABOUT PLUMBING.

I had tried for 2 days to clear my bathtub drain. Called and Andrew Melton was dispatched same day. In no time he had clogged drain cleared. Thank you so much. Excellent customer service, knowledgeable, and he knew exactly what to do. Great job Andrew!!! Thank you and your office for the excellent customer service and quick response.

I’ve thought about this review for a few days before posting it. As a small business owner myself, I understand how important reviews are, so I don’t leave them lightly. However, I can’t overlook my experiences with Richard W. from All About Plumbing. Last Wednesday we had a main line break in a 2-inch PVC line. I called All About Plumbing, and Richard answered. The conversation was a little rough from the start—maybe he was having a bad day, or maybe we just didn’t get off on the right foot. Either way, the interaction didn’t feel very welcoming. For context, the repair was a simple 16-inch splice with two couplers. We had already excavated the area and had equipment on site ready to assist with the repair. After explaining why the job was supposedly going to be very technical and difficult, Richard quoted $4,700 for the repair. That number felt extremely high, so we called Hometown Plumbers for a second opinion. We explained the situation and what had already been quoted. They stopped by Core & Main down the road, picked up a couple of bolt-on couplers for about $300 each, came to the site, and determined they weren’t even necessary. They installed two high-pressure PVC fittings and had the repair completed in about 20 minutes. Total cost: • $175 emergency call • $200 labor and parts $375 total The repair has held perfectly since Wednesday. I probably wouldn’t have written this review, but this was actually my second experience with Richard. A few years ago he came to my house to quote a water purification system. I remembered his face and the same unwelcoming tone. After a short visit he quoted $19,000 for the system. We ended up calling Four Seasons Plumbing. They were extremely professional, installed a large tank system with inline filters, replaced the main line, and performed before-and-after water testing. The difference was huge and the system has worked great for three years now. Their total install cost: $5,300. That’s a $13,700 difference. Richard may be a good person, but based on my experiences I wouldn’t feel comfortable having someone with that tone or pricing approach representing my business or interacting with my customers. This review may not impact the company one way or another, but based on my experiences I wouldn’t consider calling All About Plumbing again.