Tiger Plumbing

How can a plumbing company not work or service a tankless water heater cause they didn't install it but yet came out and repaired my ac unit and my furnace which they also did not install. Not happy with this service especially since im paying a monthly subscription.and to top it off everything he said it could was read off Google. Do not use this service. Wanted over $7000 for a new one to be installed yet thst cost 1200 when we got it the first time this place is a scam company profiting off of bs. Always get a second opinion before booking with this company. BTW all my water heated needed was a new ignition switch great job guys. Smh.

Rescheduled on me 3 times, 3 different days. When someone shows up, they tell me they aren't the one to do the repair and it'll have to be someone else on another day to fix the leaking sink valve. Kicked him out and called another plumber who will be here within the hour. Poor communication throughout the whole thing. Promising and not delivering.

It appears Tiger plumbing participates in unethical practices. Treating customers of various backgrounds differently. They have an alarming lack of communication within the company. Tristan is one of the managers, I believe, was condescending on the phone. Whether it was my error or not, speaking to customers with what appears a sense of entitlement, is poor practice. John as a receptionist/scheduler was very helpful. That’s the only reason for the two stars. I did exactly what they told me. Nothing with my heat changed. They refused to come back out, after they got their money. In the past Tiger had done a phenomenal job, but as of recent it’s been quick decline in service.

I WAS a member of their club and they came out to check out my heating and a/c as part of the club services. They discovered a crack and quoted me $14,000 to replace the furnace and a/c. I asked for a detailed quote. To me, this is just standard. You get a quote and it outlines everything included in the price and how they arrived at that price. They refused to give me a detailed quote. And I do mean, downright refused. “We don’t do that.” You want $14,000 from me you do! Then they don’t me if I require that they might not be the company for me, I 100% agree with that assessment. You’re not. ANY company unwilling to detail their pricing and work in a quote is shady, ripping people off, and has something to hide. I’ve cancelled my membership and no longer want anything to do with this company.

We are not satisfied with how our plumbing was handled. We called Tiger Plumbing for two drains not draining properly after multiple attempts with draino. The kid that came out to do the repairs didn't know if he could use a tool and he told us he had to call his boss. The kid also said that we have cast iron pipes that are rotting from the inside out and that they need to replace everything. He had it pulled up on his tablet and it was just a Google image. Without even trying to identify the real problem or find the actual cause of the blockage. No, we have cast iron pipes we need to replace them and that "should" fix your problems. We were given two options. Spend $4000 for a temporary fix or spend $8000 for them to replace all of the pipes. This is not a home that we are planning on staying in for very long so we went the $4000 route and they told us it would only be under warranty for a year. When they came to do that work, they tore up our wall because they said the access panel was not big enough. They took out the tiles from our shower and told us that we would have to fix the tiles and fix the wall on the other side with a big whole in it. They don't do that kind of work. You would think that all of our drain problems would be over right now, but no. The bathroom sink is still not draining so they will send another guy out to come and fix it. The kid was not filled in on why he was there and the fact that we had already paid to have that drain fixed. He charged us again. He looked at our pipes and said he needed to call his boss. They determined they needed a stronger tool to get the sink drain so we were told another guy would come the next day. At this point, our toilet pipe started to leak in the basement. They were going to look at that also when they came. The toilet leak was part of the new pipes from the $4000 work that they had done two days ago. They came to fix it when we were both at work because this has been a five day process and we both have jobs. We came home to a mess. There was what we are assuming to be sewage water, all over our basement, washing machine, dryer, laundry, floor, detergent, etc. They hadn't bothered cleaning it up or even mentioning the fact that they left that mess for us. All in all, I do NOT recommend this company for anything plumbing related. They take advantage of people. These kids don't know what they're doing. They have to call their boss each time because they don't know what to do. They are told to tell everyone that the problem is cast iron pipes and sell their $8000 project without actually fixing your problem. I have a friend who went through the exact same situation with this company. Please consult someone else before settling with them!