Local plumber serving Durham with repairs and installations for fixtures, valves, disposals, and water heaters. Known for responsive communication and efficient work.
Customers frequently highlight quick response times, clear pricing explanations, and jobs finished as quoted. Many note punctual arrivals, tidy work areas, and solutions that address the problem without add-ons.
Durham and nearby Triangle communities.
Leak detection and repair; faucet, toilet, and fixture service; garbage disposal repair; water heater troubleshooting and replacement; pressure reducing valve replacement; drain clearing; basic pipe and valve replacements; kitchen and bath plumbing updates.
Reviews consistently mention fast response, often same-day, and punctual arrivals. Many customers describe straightforward pricing and work completed efficiently without upselling. Positive comments cite cordial communication and knowledgeable troubleshooting for disposals, faucets, and valves. A small number of reviews mention concerns about workmanship on specific jobs and follow-up.
Shelton was hugely helpful changing out the pressure reducing valve in my house. He was very responsive and worked efficiently without trying to upsell me on any extra services. I truly appreciate service professionals like him who respond to text messages and show up when they say they will, ready to finish the job. I will definitely be recommending him for anyone else looking for a friendly, honest, independent contractor.
Shelton provided outstanding plumbing services and demonstrated a high level of professionalism throughout the job. His workmanship was excellent, his pricing was fair and he saved me almost $1000 on a garden tub replacement valve. Shelton was knowledgeable , efficient, and transparent about the work being completed. I highly recommended him for all your plumbing needs and would not hesitate to use his services again.
Mr. Shelton is absolutely fantastic! He answered my urgent call for help with a broken sink faucet. He came in under an hour and fixed the problem immediately without issue. He was also incredibly kind and caring. I truly enjoyed working with him. He is now our go-to-plumber. Thanks again, Mr. Shelton!
Had a great experience with Shelton Plumbing Co. I called Mr. Williams to see if he had time this week or next to look at our kitchen sink, and he arrived within 30 minutes. He quickly figured out the issue and fixed our garbage disposal. He was kind, knowledgeable, and very prompt, even though it was not an emergency. I would definitely recommend him!
I wouldn't recommend Shelton Plumbing Company. I was charged $375 for a hot water heater to be removed and $150 for a shut off valve to be installed. I feel like the prices were fair, if he had done the job properly without leaving me with a leaking hot water line that he rigged and didn't cap off. He said it was our fault because we turned on the hot water line, which we never told him we did. He doesn't take accountability for his poor workmanship. The water hose he brought to drain my hot water heater had a hole in it. He also got and attitude when I asked if he had shoe covers to wear in the house so he wouldn't get red clay soil on the carpet. He got water all over my bathroom floor when he began draining the hot water heater and used one of my personal towels without permission to get it up. He didn't get all the water up, so before he left I asked him if he was going to clean it up. He said that wasn't part of the job. (He made the mess) He got an attitude and said whatever makes you happy. Very unprofessional. Will not be using this companies services again and I would never recommend. Added photos of his workmanship.In response to your response to my review. It was my understanding that the person who came out was the owner of the business. It's bizarre to me that you're trying to blame someone else for your unprofessionalism. But I shouldn't be surprised, since you blamed us for the leak after what you did failed. No protective covering was ever put on the floor (you put a piece of old cardboard under the hot water heater and drug it out) and I had to ask you to remove your shoes, because you were going to walk on my bedroom carpet with dirty water on your shoes and you got an attitude when I asked. And when you got the hot water heater to my back door, you let it fall onto my steps and into the yard.The two lines you hooked together leaked onto the floor below. You came back out, but didn't fix the leak and after that you wouldn't answer or return any of my calls. Therefore, I had to hire another company to take care of the mess. The technician from Big Dawgs cut the lines and installed plugs and I haven't had a water leak since. It only took him 5 minutes.I never asked you to fix any damage from prior water damage. I just didn't expect you to get water all over my bathroom floor and and smear it and leave it that way. The towel you grabbed was not used to clean any water up before you arrived. It was on my bathroom counter and before you grabbed it, you said, "I know you're not going to like this, but I've got to use this to get the water up." Even though you said it was common to get some water on the floor removing a hot water heater, you didn't come prepared for it.
Share your experience with this business. Reviews are moderated before they appear publicly.
Claim this profile, improve your listing, and upgrade to Pro or Featured visibility.