Roto-Rooter Plumbing & Water Cleanup

Worst experience ever. They don’t return calls or texts. Had to call dalton several times to get him to answer. He would say they would have somebody out and no one would show up. I’d call the office and they said there wasn’t even a ticket? This happened twice. Never a follow up. Took plumbers 3 trips to fix the leak. As for restoration Tried to get explanations on if they were even done. No response from him. Asked him if things were sent to insurance adjuster he told me yes it was all sent. Turns out nothing was sent over at the time. Asked if mold test was done no response. until the sent the bill weeks later, which doesn’t show any break down just says it’s sent to the insurance. This whole process was terrible there was 0 communication. Felt like he was dodging us and questions. Plumbing department blames restoration department and vice versa. I wouldn’t suggest using this company.

We called to have a plumber come out to our residence. The company had someone come out within the hour. GREAT Customer service! Ryan was the young man that came. Outstanding customer service! Very honest (which is hard to find nowadays), professional and knowledgeable. Great young man! Will definitely be calling in future for my household needs. V/R Mark Levering

We are fortunate to have a main line that clogs on a weekend after a holiday almost every time there is a holiday. This time Roto-Rooter was the lucky one to call back first. Drew arrived promptly and took to the task of solving the clog. Since this issue has happened before, we were informed about six months ago there is likely repair we need to complete on the line from our house to the septic tank due to a potential crack in the bottom of the cast iron pipe. Drew did provide a quote for that. On top of the reported need when I called to schedule a service, I realized when Drew arrived there were 2 additional issues we should look at since he was here. With a scheduled appointment that was probably expected to last no more than an hour, a homeowner throws a few curveballs in and needs additional work to be done, Drew was extremely helpful and took care of everything we needed. The entire job took much longer than I am sure he expected (more than 6 hours) and he had to come back the next day to finish the job because a part was not available when he was here the first time. He cleaned up the work spaces and left everything in great order. I appreciate the work he did.