Pipe Wrench Plumbing, Heating & Cooling

Scott Hullett on Pipe Wrench Plumbing, Heating & Cooling

Great service from Keifer today. I called at 445 on Wed night. The team answered my call and scheduled to tech for first thing Thursday morning. Keifer was on time and did a great job. Call PipeWrench for plumbing or HVAC issues. Highly highly recommended. Thanks Keifer for getting our air back in business!!!

Chad Beauchaine on Pipe Wrench Plumbing, Heating & Cooling

First the good, and the reason there are 3 stars and not 1.

I have used P&W on multiple occasions and the work has always been completed as agreed. The technicians have always been courteous, knowledgeable and efficient. The most recent job I had to replace all of the pipes in my crawlspace was completed by Tyler and Cody and the "field manager/salesman" owes those young fellas a beverage of their choice. I will get to that when I explain the bad.

I recently had my tankless water water flushed and my crawlspace dehumidifier serviced. Both jobs were completed satisfactorily and at a fair price. During the examination of my plumbing a few pinhole leaks in my 30ish year old copper pipes were found. I was shown the pictures and asked if a visit from a field manager was ok to further assess my options. The field manager/salesman came and took pictures and advised that my best option was to replace all of my copper piping underneath my home. I hesitated, as it was a significant cost and said that I really wanted to think about it and get a second opinion. The salesman (FYI, I have been in professional sales and/or self employed for almost 30 years) said "what if I can incentivize you to not get a second opinion" to which I replied....let's hear it. He called his manager and knocked off almost $700 if I agreed then and there to do the work. I did. I realize I agreed to that, I should've listened to my gut....I knew better.

The day of the job comes and Cody and Tyler replace the pipes as agreed, and on the first test there is gushing water underneath the downstairs bathroom. Apparently a tie in for drainage was missed during the field managers evaluation and now to access and cap the leak, my living room wall was going to be carved open. They kindly offered a free access point aka plastic shoved into the hole in the wall. I did not want a hole in the wall in my living room. So I said, you missed this, you fix it. The answer back was...Ok, that'll be another $4-500 to patch your drywall. My response to put it succinctly; was no it won't cost me another penny. Worth noting; while they did offer to let me keep my copper pipes to recycle myself I declined....so they definitely had an added profit center there.

Let's go back to me being self employed and in sales. I screw up, I eat it. I, like everyone am not perfect. If I miss it, I eat it. They missed it, tried to charge me more, and argued with me about it. I kept my cool, but my anger was visible. I believe it was Tyler who sorted the situation and realized he could cut into the wall with minimal invasiveness, and did so. He preserved the drywall and even cut it near a stud so it was screwed back in when he left. I looked at it and it was a much smaller hole than originally proposed...I told him I will patch it myself, we're done here. Again, Tyler and Cody saved the day, I was furious.

I was shown pictures of the work. It was done very well. With that said. I know better and should not have caved. Had I waited and spoke with friends and other vendors, I would have held off on this major work. While they did it well, they pressured me to do it. Don't fall for a "discount" to ignore your gut. Also, don't agree to their first price. I 100% regret getting the last last job done.

Ian Rheault on Pipe Wrench Plumbing, Heating & Cooling

We scheduled with Pipe Wrench to replace our main water line from the street to the house. We talked extensively with Kyler regarding the job that would involve the use of a non-destructive boring technique. When that didn’t work, the job was modified to digging a trench through our yard without anyone seeking our approval for the change order. Not only are we understandably frustrated by the damage and lack of communication. They did considerable damage to the root system of a tree that will most certainly result in tree death. Again, we were not contacted regarding the change order and had no intentions of saying yes to digging up our yard. Such a disappointment.

Update (5/5/26): Never came back to put down grass seed as promised…

Andrea Rand on Pipe Wrench Plumbing, Heating & Cooling

Chris B. is an outstanding HVAC technician. He originally installed my unit back in late February, and I recently had to call the office because the system wasn’t cooling the home during a warm day. Customer service responded quickly and scheduled Chris to come back out.

When he arrived, he immediately identified the issue and knew exactly how to fix it. His professionalism, knowledge, and respectful attitude really stood out. It’s clear he takes pride in his work.

I’ve had a great experience with everyone involved—from customer service to Cory to Chris. It’s not easy to find such dependable and dedicated employees these days, and it really shows. Pipe Wrench, you’ve got some great people on your team. I hope management recognizes what a valuable group they have!

Andrew Bryant on Pipe Wrench Plumbing, Heating & Cooling

Daniel did a great job fixing our problem with our washing machine drain. He was able to figure out the issue immediately, and fixed it quickly and thoroughly. Highly recommend the team at Pipe Wrench!