Pipe Wrench Plumbing, Heating & Cooling

Great service from Keifer today. I called at 445 on Wed night. The team answered my call and scheduled to tech for first thing Thursday morning. Keifer was on time and did a great job. Call PipeWrench for plumbing or HVAC issues. Highly highly recommended. Thanks Keifer for getting our air back in business!!!

First the good, and the reason there are 3 stars and not 1. I have used P&W on multiple occasions and the work has always been completed as agreed. The technicians have always been courteous, knowledgeable and efficient. The most recent job I had to replace all of the pipes in my crawlspace was completed by Tyler and Cody and the "field manager/salesman" owes those young fellas a beverage of their choice. I will get to that when I explain the bad. I recently had my tankless water water flushed and my crawlspace dehumidifier serviced. Both jobs were completed satisfactorily and at a fair price. During the examination of my plumbing a few pinhole leaks in my 30ish year old copper pipes were found. I was shown the pictures and asked if a visit from a field manager was ok to further assess my options. The field manager/salesman came and took pictures and advised that my best option was to replace all of my copper piping underneath my home. I hesitated, as it was a significant cost and said that I really wanted to think about it and get a second opinion. The salesman (FYI, I have been in professional sales and/or self employed for almost 30 years) said "what if I can incentivize you to not get a second opinion" to which I replied....let's hear it. He called his manager and knocked off almost $700 if I agreed then and there to do the work. I did. I realize I agreed to that, I should've listened to my gut....I knew better. The day of the job comes and Cody and Tyler replace the pipes as agreed, and on the first test there is gushing water underneath the downstairs bathroom. Apparently a tie in for drainage was missed during the field managers evaluation and now to access and cap the leak, my living room wall was going to be carved open. They kindly offered a free access point aka plastic shoved into the hole in the wall. I did not want a hole in the wall in my living room. So I said, you missed this, you fix it. The answer back was...Ok, that'll be another $4-500 to patch your drywall. My response to put it succinctly; was no it won't cost me another penny. Worth noting; while they did offer to let me keep my copper pipes to recycle myself I declined....so they definitely had an added profit center there. Let's go back to me being self employed and in sales. I screw up, I eat it. I, like everyone am not perfect. If I miss it, I eat it. They missed it, tried to charge me more, and argued with me about it. I kept my cool, but my anger was visible. I believe it was Tyler who sorted the situation and realized he could cut into the wall with minimal invasiveness, and did so. He preserved the drywall and even cut it near a stud so it was screwed back in when he left. I looked at it and it was a much smaller hole than originally proposed...I told him I will patch it myself, we're done here. Again, Tyler and Cody saved the day, I was furious. I was shown pictures of the work. It was done very well. With that said. I know better and should not have caved. Had I waited and spoke with friends and other vendors, I would have held off on this major work. While they did it well, they pressured me to do it. Don't fall for a "discount" to ignore your gut. Also, don't agree to their first price. I 100% regret getting the last last job done.

We scheduled with Pipe Wrench to replace our main water line from the street to the house. We talked extensively with Kyler regarding the job that would involve the use of a non-destructive boring technique. When that didn’t work, the job was modified to digging a trench through our yard without anyone seeking our approval for the change order. Not only are we understandably frustrated by the damage and lack of communication. They did considerable damage to the root system of a tree that will most certainly result in tree death. Again, we were not contacted regarding the change order and had no intentions of saying yes to digging up our yard. Such a disappointment. Update (5/5/26): Never came back to put down grass seed as promised…

Chris B. is an outstanding HVAC technician. He originally installed my unit back in late February, and I recently had to call the office because the system wasn’t cooling the home during a warm day. Customer service responded quickly and scheduled Chris to come back out. When he arrived, he immediately identified the issue and knew exactly how to fix it. His professionalism, knowledge, and respectful attitude really stood out. It’s clear he takes pride in his work. I’ve had a great experience with everyone involved—from customer service to Cory to Chris. It’s not easy to find such dependable and dedicated employees these days, and it really shows. Pipe Wrench, you’ve got some great people on your team. I hope management recognizes what a valuable group they have!

I have only kind words to say about Pipe Wrench. I have been faced with a large plumbing problem. Pipe Wrench has been so nice and helpful. Cory, the technician, has been helpful and understanding. Corey and Jayden, the plumbers, are polite, clean and neat. I hope Corey and Jayden are on the team to continue with phase 2 of my work. Corey explained everything to me and helped me understand the situation. I recommend Pipe Wrench and ask for Cory to come and give you an estimate. All technicians should be as knowledgeable and understanding as Cory. Pipe Wrench finished my plumbing project. Everyone has been very pleasant and professional. Rich and Tom finished the restoration after the plumbing was complete. They did an amazing job. Thank you to everyone. From the front desk people to the technicians, plumbers and restoration, everyone does their job well.

Coby Harris, Pipe Wrench, came out this morning to clear a clog in my main drain. He managed to do this as quickly as possible giving me an estimate before the work. Friendly and personable, he did a great job. Pipe Wrench was the only plumber to answer the phone this weekend based on my experience. Recommend!

We called Pipe Wrench fairly early this morning (a Saturday morning, no less). Cody showed up just after noon and promptly fixed our toilet and our sink drain. He was for sure prompt and also very efficient. And also quite cheerful. We can attest to the fact that same day service does, indeed, happen!

Technician did a great job. Took the time to answer all my questions. He laid down tarps and cleaned up the area after he was done. He was polite and professional. This is the second time I have used pipe wrench and I will have no problem using them again.

I had a valve burst on my tub after hours. Brandon came and was polite, honest, upfront, and professional. From the time I called to onsite was less than 2 hours. The only reason I’m giving 4 stars instead of 5 is the price was very high for a simple job- not including the after hours fee which I fully understand. But he did quality work with great service. I definitely will use again.