Valley Plumbing, Inc.

Valley Plumbing for the Win!! We had just purchased a home and during the process of moving in, the water suddenly stopped flowing. In desperation we found Valley Plumbing’s website, liked what we saw there, and reached out. They had a crew show up the next day. Unfortunately I failed to write down their names and have since forgotten the names of the two outstanding individuals that arrived. They displayed a level of professionalism and craftsmanship that was impressive and worth noting. They did an outstanding job of explaining as they were troubleshooting what had become an intermittent problem. Working in tandem they quickly determined the failure mode and faulty component. After a quick repair estimate, and a relatively swift removal and replacement action, they leak-checked the repair and cleaned up their workspace. They took the time to fully check the operation of the system with me present and thoughtfully answered all of my questions. They showed me the defect within the part they replaced and ensured that I was satisfied with the work performed and the outcome. It was a job well-done by skilled tradesmen at a fair price! The team from Valley Plumbing, and I again apologize to them for my negligence in noting their names, were friendly, knowledgeable, and respectful. I would not hesitate to call Valley Plumbing and strongly recommend them for your plumbing needs.

I had a huge leak in my waterline. They came immediately to assess the issue and then dug up and replaced the line. I cannot express my gratitude for their prompt response and repair! The two men that came to dig up the line did an amazing job and left the yard in great condition. Thank you both for your professional and courteous communication!!

#SepticTankPumping #DrainFieldLineJetting Two very nice, professional, skilled young men came promptly and did the two separate services on our house's septic system. Mason came first to empty the tank; he had the necessary tools to locate the exact underground spot of our septic tank's openings; he was able to shovel dig to it; it being less than 3 feet down. He showed me the high water level at its opening, and after some questions and answers, said there might be a possible blockage(s) in the drain field that could need clearing to help drain and prevent backups into the house later. At my request, he explained more about septic tank systems and the service so I could make my informed decision to have it done with the septic tank pumping. He did his work, then prepped and tidied the two tank lids until the next young man could come from Knoxville with the jetting equipment, then he collected the payment for the first service and left. An hour or so later, the next young man arrived from Knoxville and got to work on the drain field jetting. I was curious about the jetting process and watched ( from a respectable distance) him work an estimated 20 feet or so of green hose or plastic tubing down through the septic tank system; it reminded me of snaking the toilet drain the way he had to work and feed the green hose tubing through it. I'm bad with names, but this young man did explain that my line was good to a point before he did run into a blockage, but thankfully, he was able to work it and break through it until the hose/tubing stopped at the end of the field line. He closed and re-buried my septic tank lids and collected the payment for that service, which matched Mason's quoted price earlier. I am glad that I called Valley Plumbing for service when I did, and that they had an opening to respond as quickly and as professionally as they did. I would recommend Valley Plumbing based on my experiences with their 3 representatives: the lady that took my call for service and the two young men that did the work.

We had a pipe leak which resulted in extensive hime repairs. Logan and his crew completed a complete home repipe, installed new shower trims with valves, set a new freestanding tub, hooked up new faucets, toilets, installed new tankless water heater and water filtration system. He and his crew performed the job with efficiency and excellence. When there was an issue, Logan was easy to communicate with and very approachable. We appreciate his expertise and the excellent customer service this company provides.