Plumbing and heating contractor providing repairs, maintenance, and installations for homes and strata properties, including boilers, furnaces, heat pumps, tank and tankless water heaters, fixtures, and drains.
Local team based in North Vancouver with weekday scheduling and coordinated office support. Technicians address both plumbing and heating, reducing the need for multiple contractors. Many reviews highlight punctuality, detailed walkthroughs, and careful cleanup.
Based in North Vancouver and serving the North Shore and nearby communities, with scheduling coordinated through the office during weekday hours.
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Services include plumbing repairs, drain clearing, toilet and fixture service, water heater and tankless installations, boiler and furnace service, heat pump and gas appliance service, leak investigation, and strata plumbing/heating maintenance.
Reviews commonly mention punctual, professional technicians who explain findings and tidy the work area. Several customers highlight effective troubleshooting on boilers, furnaces, heat pumps, and gas appliances. Feedback also notes responsive office communication and help with urgent plumbing backups. A smaller number of reviews mention moments of unclear technical explanations during boiler servicing.
We are very pleased with the workmanship and service provided by R&B Plumbing & Heating and everyone who works for this company. We replaced our OLD workhorse of a gas furnace for a duel fuel furnace/heat pump and our gas hot water tank for a tankless system. From communications to cleanup they were great!
While I believe that R&B is a reputable HVAC service provider with qualified technicians and very good back office service, I was disappointed with our recent service technicians ability to communicate in laymen terms as to what service he was providing in the servicing of our boiler. He seemed defensive when I asked him to explain the work done and he simply referenced me to ready the long list of BC code-required service operations on our boiler on the work ticket. It might be a generational thing, but I really was simply looking for someone with the commication skills to tell a customer what are the main things they do when they serrvice a boiler. It was an awkward moment for both of us I'm sure and no proper closure was brought to our our differences over the matter other than the technician indicating he was going to leave. I am not used to having that type of interaction with a service provider.
Excellent Service from Mark!Mark did an outstanding job servicing our gas appliances and fixing two issues—one he discovered during the service and another that had been there for a while. He was punctual, professional, and clearly knowledgeable. Everything is running perfectly now, and he took the time to explain the issues and the reason taking longer to fix the issue, ensuring all issues were fully resolved before he left. I highly recommend Mark from R&B Plumbing & Heating to anyone needing reliable and efficient service!
We ran into an issue today with our plumbing. Toilets wouldn’t flush and washer started backing up in toilet and shower. Called R& B and they got us in. Unfortunately it was OT rates but Hesam came and got us all fixed. He was very professional and personable. He explained everything to us as it was happening and when it was all fixed. We appreciated his professionalism.
We have had R&B Plumbing visit our strata building numerous times to repair our baseboard heating and investigate a gas leak. Mark their technician has been amazing, he takes time to explain what needs to be done and has a lot of patience when troubleshooting. Excellent customer service and reasonably priced. Thank you!
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