Hawthorne Plumbing, Heating & Cooling

I can not be more thankful for the services I received today, in the middle of a storm. Our technician, Anthony, went way out his way from clearing a walking path, to being totally excellent and professional. I was told about this company from my boss and I already had someone requesting for me to pass the companies information to them and I absolutely will recommend for him to request Anthony!! Top tier!!!

I am licensed property manager, I called them for an emergency last night for a rental property. They agreed to go out to the property. They were given the tenant phone numbers and the address to the property. They never called the tenants or showed up to the emergency. Water has now leaked from upstairs to downstairs for over 24 hours causing damage to the property.

In 2022 I had a copper water pipe break near our recirculating pump. I called Hawthorne to repair the leak. They responded promptly and quickly to repair the leak. We were very happy with it but it was a bit expensive but the plumber took a few hours and we had to replace the pump so the over $1000.00 price tag seemed reasonable if not a slight premium. Fast forward to today just 3 years later and that same part broke and was leaking again. Hawthorn was quick to get plumber here who looked at the pipe and said it needed to be repaired. Quoted me $600 to repair and completed the work in roughly an hour. I am not sure what a foot or two of copper pipe and some solder costs but I would expect an experienced tradesman to make $150ish an hour. I also expect the plumbing company to make a profit but this price feels like I am the sucker. The plumber who came to my house was nice and seemed very competent that’s why it’s not a one star review. If I wasn’t desperate for hot water I would have shopped around. A detailed invoice of what I am paying for would go a long way in making it not feel like I got taken advantage of.

Anthony was outstanding! He installed our gas range and completed the propane conversion with exceptional precision and care. He took the time to walk us through every detail, ensuring all settings were correctly adjusted and everything was functioning safely. His professionalism and expertise truly stood out. While the overall cost was higher than anticipated, the quality of service we received—thanks to Anthony—makes it well worth it. We will probably choose Hawthorne again because of this experience.