Aqua Knight Plumbing, Sewer, HVAC Services & Protection

Deacon was the most trustworthy and caring contractor I have ever had in my home. He stayed at my house extremely late into the evening to ensure he didn’t leave my home in a bad spot. I felt the pricing was fair, and Deacon and the Aqua Knight team ensured the final solution was seen through. I would highly recommend Deacon and the whole Aqua Knight team. By the time Aqua Knight had resolved the situation, Deacon felt like an old friend.

I cannot recommend AquaKnight more strongly for any and all plumbing needs - this company is the absolute best there is, bar none! We had a plumbing emergency this past summer, early on a Sunday morning and they seemingly raced to our home to come to our aid! This company knew we have had some medical issues historically and they were on the job immediately. Our beloved dog had died just prior to this incident, adding to the already stressful situation. Daniel really listens to us as customers and has understood certain issues with regard to a medical issue that can be problematic within our home if we get water damage - and handled it with such empathy and concern. He explains things thoroughly and provides detail about why certain solutions are recommended. He is a trusted resource for us and we never have to second guess or feel like we are being overcharged. We have had the extreme pleasure of work done by Lucas and Matt, as well! Such knowledgeable plumbers! Exemplary work by all of these men and phenomenal customer service. Who knows their plumbers (plural) by name??! Great guys!My parents also use this company religiously, too! Recently, Daniel literally saved us from nearly being scammed by a “handyman” who started to do some work for us with an appliance repair - somehow my husband and I got our signals crossed and yadda yadda yadda, this “handyman” started working on replacing our sump pump. The pump was completely insufficient in size and we were one storm away from flooding! The initial part of the job was started by this handyman and tree roots were left in the pit of our crawlspace, which we might never have seen, had Daniel at AquaKnight not checked it out for us. He discovered the insufficient pump and poor workmanship. We knew the handyman was also overcharging us based on the product! AquaKnight to the rescue, but of course! We terminated the unfinished work by the handyman and had it all redone by AquaKnight! Daniel spent after business hours and a Saturday night providing us with information on what the best solution actually was, as well as the reasons the other work could prove utterly disastrous and the likelihood of flooding! The flood could have set off issues for us medically. Daniel & Co truly care and are experts in the industry. Caring plumbers?! AquaKnight goes the extra mile for their customers, without question. We cannot praise this company enough. I always feel like a priority. It feels like family, not a big, impersonal machine of a company. Most importantly, we trust this company to provide a very important and integral service within our home, our refuge, our castle - and a castle ALWAYS needs a knight, especially an AquaKnight!

I want to thank Aqua Knight Plumbing, Lucas & Daniel for the amazing work they did for a broken sump pump & backup sump pump. The excellent communication, hard work & service is so appreciated. Lucas & Daniel did such great work & explained everything so well! We highly recommend Aqua Knight Plumbing for your sump pump or any other home service needs!

You can imagine my panic when sewage started coming out of our basement shower at 10pm on a Saturday and I didn’t know what to do. I attempted to call the other big name companies and I was met with ‘we don’t have anyone available’ or ‘they can’t come because their car broke down’ despite their advertising of 24hour service.

Eventually I called Aqua Night in a Panic and the man that picked up (whom I forgot his name but it was 12am so cut me a break) was not from a call center or someone who just schedules appointments, he was a plumber and over the phone walked me through diagnosing the problem as immediate or contained to help reassure me that waiting until 8am is not ideal but would be okay. This saved me hundreds of dollars in the end.

Matt arrived at the promised time on a Sunday (and I wasn’t given an 8 hour window) and he walked me through everything that was going to happen being transparent. He even encouraged me to stay close by if I wanted to. We’ve lived in this house for three years and have never had an issue. The free advice that come with his service was greatly appreciated and something we will take into consideration moving forward.

If you want a big company with commercials and hype then go for it, personally the neighborly vibe I got not only made me more comfortable dealing with this issue on my own (my husband had to go to work) but I also feel like my money bought me more than a quick punch through some roots and the guarantee of a bigger problem down the line. We will most likely be getting the membership and sticking with this company as long as we live in the area.

Thanks guys! (And sorry for the candid pictures Matt!)