Drain Surgeon, Inc

If you like to be jerked around this is the place to contact. Called the office around 815 on a Monday morning concerning a leaking pipe. The girl who answered took the info and said a technician will call me. Waited all day for call that never came. Called them again the next morning to inquire as to what's up as I'm still waiting on call. Same girl said "They" worked late last night and should receive a call "today". I asked if she could give me any idea as to when they may call, morning or afternoon and was told "early this afternoon". I'm writing this review Saturday, 6 days later and I still haven't received a phone call. I've used this plumber several times in the past with no problems. Seems like the issue is with the person who answers the phone.

Called out to get a bid, approved bid same day. I would have considered an emergency as the tenant could not use his toilet with concrete in the line. 11 days later still NO SERVICE nor placed on schedule for immediate repair. Rachel responds I only have 2 plumbers but need 7 plumbers. Every time the property manager would call their office, she would give the run around from stating pending the owner Ramon to add this work to their schedule. A real plumber would have considered this an emergency and completed that day. Horrible service. lady in the office refused to give her name or owners name when asked, just downright nasty attitude and service. Then she tried to turn the tables and state I had an attitude because they did not do their job 11 days prior and was simply calling back to see what the status of the emergency was as they were called out to do. Comical to me you try to blame me for not doing your job. Called out another plumber and they are in process of fixing it same day as it is considered an emergency.