Henson Robinson Company provides plumbing repair and installation in Springfield, offering coordination with other in-house trades when projects overlap. Appointments are handled during weekday office hours.
Coordinated scheduling, clear communication, and technicians who explain options before work begins. Capable of both quick fixes and planned replacements, with consistency backed by an established local operation.
Springfield, IL and surrounding nearby neighborhoods and suburbs.
Leak and pipe repair; drain and toilet service; faucet, sink, and shower installation; water heater diagnostics and replacement; sump pumps and disposals; limited piping and fixture upgrades for bathrooms and kitchens; routine maintenance checks.
Reviews frequently note timely scheduling, on-time arrivals, and technicians who explain findings and options clearly. Many mention smooth service from first call through completion, with courteous staff and efficient repairs. There are occasional concerns about pricing or replacement recommendations, but most feedback highlights dependable outcomes and helpful communication.
Our air conditioner stopped working when it was 90 degrees out, in the evening, and over a weekend. Henson sent a technician out, who worked even when it was dark to figure out what was wrong. They had the part on the truck and our nightmare AC scenario ended. Highly recommend!
Henson Robinson is a staple within my family. From plumbing issues to HVAC repair, they are the company that has kept our family home running impeccably all of these years! And the service team is incredible. Genuinely nice and always going above and beyond to satisfy the customers. Can’t say enough great things about this company!
Awesome people to work with from start to finish. The entire process was smooth and professional, from scheduling the appointment to the service technician showing up on time and handling everything efficiently. Everyone I spoke with was friendly, helpful, and knowledgeable. They made the whole experience easy and stress-free. Highly recommend this team for any HVAC needs!
Please be careful. In 2018 my hot water heater was not working and since I had used them for years, I called for a service call. They came out and told me it had to be replaced and would cost 1400. They also told me they would not charge for the call. When they left, I called my grandson, as he works in Chicago, for a heating and plumbing company. I told him what was going on, and his boss, sent him down to check on me. He fixed it for a $20 dollar part which is still working. Now he won't allow anyone but him to work on my heat and air. They also charged me for the service call. DON'T TRUST THEM.
2021 Review: I just moved into a 100+ year old home with a boiler and radiators. JT did an excellent job explaining the heating system to me and making sure everything was running properly. He also installed a new Nest thermostat. We're pleased with the service and will definitely use Henson Robinson again!Update 2 Years Later: Unfortunately, my old system eventually was unable to be repaired and we needed to replace the boiler. It was expensive (about 9K), but the work is beautiful, and I know that it's a high quality RELIABLE system. Very pleased with the speed and professionalism of the install, and I'm grateful for the communication along the way.
Share your experience with this business. Reviews are moderated before they appear publicly.
Claim this profile, improve your listing, and upgrade to Pro or Featured visibility.