Local plumbing team assisting Springfield homeowners with repairs, replacements, and sewer-related concerns. Technicians are frequently noted for courteous communication and clear estimates.
Customers often note respectful communication, careful explanations, and technicians who look for cost-saving options when appropriate. Scheduling appears responsive for urgent situations, based on recent reviews.
Headquartered on E Clear Lake Ave in Springfield and serving nearby communities in the greater Springfield area.
Repairs for leaking pipes and fixtures, toilet repair and replacement, drain clearing, basic sewer line troubleshooting, and general residential plumbing service calls.
Recent reviews frequently mention polite, knowledgeable technicians who take time to explain problems and provide options. Several customers note fair handling of follow-up visits and efforts to avoid unnecessary charges. Response time for urgent situations is praised in multiple comments. A smaller number of reviews raise concerns about past sewer line work and limited warranty coverage on older projects.
Kirk was very polite, and very professional, who took his time answering all my questions and concerns. Was very knowledgeable about what service Mike William's the Co. is able to provide me and my home. I am very thankful for his time and effort in my plumbing needs. I Look forward to when he comes back out to make the repairs he gave me estimates for. It was an easy decision for me to sign up for the Membership.
I had to have 2 plumbers come at 2 different times to deal with a problem toilet. The 2nd time, I wasn’t charged because it was a re-call from the first visit. Now everything is good and I have a toilet that doesn’t leak all over my bathroom floor anymore! Both gentlemen were so kind, helpful, honest and thorough. I recommend Mike Williams Plumbing 100%!!!! Thank you for helping me!!!
Dave came out for a service call for concern of a pipe leak and a faucet not working. He showed me exactly what I needed to do to fix the issues rather than charging me for something he knew I was capable of doing! He offered to fix himself, but also recognized that being able to save some money here and there is nice too!This was supposed to be an emergent service call, but once Dave identified the issues were not emergent and did not need any attention from him today, he turned my visit into a routine plumbing inspection and identified a few issues to help with maintenance and prevention of future problems!He was incredibly professional and knowledgeable. I’d easily recommend Mike Williams to anyone I know because of their consistent customer service!
Previous to buying our house, Mike Williams installed a new PVC sewer line to the road. 5 years later, tree roots have gotten through one of their joints 8 feet underground (had it scoped by another company) and caused a sewage backup in our finished basement. This is a result of their shotty work, and there is no warranty at this point. Never should have happened. The previous owner paid them just under $10k, and it’s going to cost me another $10k to have a reputable company come in, dig up my yard, and fix their mistake. This is not to mention removing the basement carpet amongst other repairs. Unbelievable. Avoid this company if at all possible.Update: After having a reputable company come in, it turns out that Mike Williams actually left about a 10 foot section of clay pipe in the waste line. What I believed was a mistake when it was scoped by the original company, turns out to be negligence. I looked at the scope, and both the technician and myself could not believe they had done this. The clay pipe is collapsing, and the technician stated that it was inevitable to happen with the way Mike Williams left it. Truly despicable company.
Had an emergency where my wedding ring fell down the shower drain and we were visiting from out of state. The response i received from this company was amazing. They understood that we had a relative gravely ill and time wasof the essence. They were able to get us taken care of immediately. The technician Layke was AMAZING AND very knowledgeable. He wasextremely cautious and optimistic and very thorough. Great news is we found the ring!!!! TY so much for great work and service. I would highly recommend this company!!
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