Roto-Rooter’s Staunton, Virginia team provides plumbing, drain, and septic services with an emphasis on prompt scheduling, clear communication, and tidy workmanship.
Local office with consistent communication and timely scheduling. Technicians come equipped to diagnose and resolve most issues on the first visit and work neatly to protect the space. Clear explanations and next-step options help customers make informed decisions Local experience that helps homeowners across Staunton, Virginia compare a more region-aware provider.
Headquartered at 66 International Ln, Staunton, Virginia 24401. Services extend to Staunton and nearby Shenandoah Valley communities; call to confirm coverage.
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Common requests include clogged drain clearing, sewer line snaking and jetting, leak detection and repair, toilet repair and replacement, faucet and fixture service, septic tank pumping and riser installation, and sewer camera inspections.
Recent reviews highlight fast response and the ability to provide same-day service for urgent clogs and leaks. Customers mention clear communication from the office and courteous, knowledgeable technicians who work neatly and leave the area clean. Septic customers note reliable pumping and careful attention to yards. Overall sentiment points to consistent service and a smooth scheduling experience.
Had a leak or two. Called Roto- Rooter . They came out the same day. Dave was very knowledgeable and kind. The first leak , he fixed that day. The second one needed a little more attention, he put me on the schedule for the next day. When finished with the second leak. Everything looked great. I have always had great success with Roto- Rooter. I will continue to call them for my plumbing issues.
The Ashley was very friendly and accommodating to our needs and schedule. The actual service call was awesome he was friendly kind understanding good listener and did his job promptly and cleanly. He even trouble shoot my second problem for a solution within the first call. Awesome experience greatly recommended Staunton office workers. Same day service was available
Great customer service received from all the Roto-Rooter staff we interacted with. Chris came on Christmas Eve (same day service!) and was able to get our clog cleared. He was very nice and knowledgeable. He had to pull one of our toilets to snake and basically couldn't even tell he had once he was done! Jim came following wk to pump our septic tank and then 2 guys came after to install our riser (so never have to dig to access septic tank lid again). David came next day to camera our line to ensure didnt have any root issues. He was very helpful and knowledgeable and did great job cleaning up the 2 areas he worked in. (When they use camera - they record it and email files later). Ashley in the office was very nice and professional in my various calls with her re scheduling and to tell me they were on their way to house. I loved they didnt charge fee to use credit card for payment (also take cash and check). Plumber / technician at house calls office to get total and they run the credit card. On Christmas Eve I had put in request to schedule via the main Roto Rooter website and got auto email afterwards acknowledging then a call soon after. When I put in request for pumping of septic tank following wk on Staunton specific website it said it went thru but they never received it and I didnt get email. So make sure get acknowledging email if use online option.
We've hired this company to clean our septic tank regularly over the past 18 years, and they are always friendly, quick, professional & affordable - sometimes even arriving the same day we've called for service. I appreciate the convenience of being able to do business with a reliable company that delivers the same great results every time. Thank you for your service!
Two men showed up in a nice truck with all the tools they needed for a septic pump job. They did a nice job and preserved the grass the best they could. They were very friendly and had good stories to tell while they worked quickly and stayed very focused. They also seemed to get along with each other very well and that was fun to see. Overall a good experience and I will call them again as I always have. Fast service and good office communication too.
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