From the Erie Blvd W location, Mr. Rooter Plumbing of Greater Syracuse assists customers with day-to-day plumbing problems and larger replacements when needed. The team emphasizes clear explanations, upfront estimates, and tidy work habits.
Technicians explain findings with photos or videos, offer upfront estimates, and work neatly in the home. Office staff coordinates promptly and follows up with next-step recommendations when needed.
Serving Syracuse and surrounding Onondaga County communities.
Services include drain clearing, clogged sink and toilet service, leak checks, fixture repair and replacement, and water heater replacement with expansion tank installation. They also provide troubleshooting for kitchen and bathroom plumbing and can outline options for future repair work.
Customers frequently mention clear communication, with technicians using photos and videos to explain problems and options. Reviews also highlight punctual arrivals, courteous behavior, and quick resolution of common drain and fixture issues. Several notes mention transparent estimates and recommendations for future work. A few comments reference higher costs on replacement work compared to simple repairs.
The tech was excellent. Very professional and treated me with respect. He deserves 10 stars. I had called Homeserve and reported that my water tank had burst the night before. They contacted Mr. Rooter who responded the next morning. I have a policy with Homeserve, however they stated it only covers repairs, not replacement. I had limited options and Paid over $2800.00. This covered a new heater, pressure expansion tank and dispatch fee, along with the replacement of a shutoff valve that I requested. As a senior citizen and a veteran, I thought the total price was outrageous.
I highly recommend this service! The technician, John Wayne, was amazing. He provided a very clear picture of the problem by using photos and videos to explain everything, which I really appreciated. It’s rare to find someone who takes the time to ensure the customer fully understands the situation. Professional, transparent, and great service overall."
Dakota was very friendly and quick. He got right to work and had our drain unclogged in no time. I am very pleased with Dakota and Lynn at the office. I wish I had an extra pair of slippers for Dakota so he wouldn't have take bags on/off his boots. Mr Rooter should buy those folks a nice pair for Christmas!
I had a great experience today with technician Richard Johnson. He helped with our kitchen sink and was extremely thorough and informative on next steps to help us avoid any further clogs/issues. He provided us an estimate for future work if we decide to go that route and product recommendations. Customer service was great. 10/10 would book again and refer anyone who needs plumbing services!
Absolutely phenomenal service!Anthony from Mr. Rooter was exceptional from start to finish. Not only was he incredibly kind and professional, but he took the time to thoroughly explain every step of what he was doing so I fully understood the process. He made a stressful situation feel easy and handled everything with such confidence and care. I couldn’t be more grateful for the service he provided. Highly recommend asking for Anthony. You’ll be in the best hands!
Share your experience with this business. Reviews are moderated before they appear publicly.
Emergency service may be available for urgent issues.
Claim this profile, improve your listing, and upgrade to Pro or Featured visibility.