Business ProfilePool & Hot Tub Companies in Ajax, Ontario
Crystal Clear Pool Services
Crystal Clear Pool Services
Crystal Clear Pool Services is a swimming pool contractor based in Ajax. Its pool-care work includes openings, closings and weekly maintenance for vinyl and concrete pools, and it serves Ajax, Pickering, Whitby, Oshawa, Toronto and the GTA.
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Business Highlights
- The company identifies owner Tucker McNee as a certified pool and spa operator.
Service Area
Ajax, Pickering, Whitby, Oshawa, Toronto and the GTA.
Active Business Listing
Crystal Clear Pool Services is one of 6 pool & hot tub companies ProsGrade lists in Ajax, Ontario.
Active
Public local listing
Listing details
8 services listed, including Pool openings, Pool closings and Weekly maintenance. Open 7 days a week. 34 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Crystal Clear Pool Services compares with the other 5 pool & hot tub companies on ProsGrade in Ajax, using public Google ratings and review counts.
- One of 6 Ajax pool & hot tub companies on ProsGrade.
Services Covered
8 services- Pool openingswinter-cover and water-bag removal, cleaning and storage; equipment reinstallation and filtration reassembly
- Pool closingssuction and return line blowout; filtration equipment winterization and heater gas shutoff closure
- Weekly maintenancefor vinyl or concrete pools
- Leak detectionsuction and return line pressure testing, sonic pinpointing, and scuba checks for liner or main-drain leaks
- Return and suction line repairsbeneath concrete, interlock brick or patio
- Pool equipment installation250,000 BTU heater; 1-horsepower pump; 24-inch Hayward filter; Hayward off-line chemical feeder
- Spa coverscustom-fit, with colour choices
- Pool liner installation16 × 32 full-print, 30 ml liner with new faceplates and gaskets
Reviews
What customers say
Positive feedback includes praise for a professional, friendly manner and transparent communication, plus one customer's report that the pool opening and filter replacement went well. A recent customer says the pool was not opened properly, reports a motor-pump problem, inability to vacuum, and unanswered calls and texts; Tucker later apologized and offered to rectify the situation, though the customer had moved to another company. Another recent customer characterizes the service as basic and without guarantees and says they would look elsewhere for professional pool cleaning.
Customer Reviews
David
UPDATE: On June 8, 2026, Tucker reached out to me directly to apologize for the lack of communication. I respect and appreciate that, and I wanted to acknowledge his effort. He also advised that he now has someone in place to support more timely communication and offered to rectify the situation. I have since moved forward with another company, but felt it was important to include this update for completeness.
Avoid Crystal Clear Pools – Terrible Service and No Response!
I am incredibly frustrated with the abysmal service from Crystal Clear Pools. After being a loyal customer for years, I expected a basic level of competence and professionalism, but my recent experience was a disaster.
First and foremost, they did not open our pool properly. We began to have issues with our motor pump and were unable to vacuum the pool.
To make matters worse, despite my long-standing loyalty to Crystal Clear Pools, Tucker, the person we've relied on, never returned any of my phone calls or text messages. I left multiple messages, hoping for some kind of response, but received nothing in return. This level of unresponsiveness and disregard for a loyal customer is shocking and unprofessional. This is completely unacceptable, especially considering the amount of money we've spent on their services over the years.
In summary, Crystal Clear Pools and Tucker has proven to be unreliable, unprofessional, and completely unresponsive. Their shoddy work and lack of communication have lost them a loyal customer. Do yourself a favour and avoid Crystal Clear Pools at all costs. Find a pool service that actually cares about their customers and knows how to do their job properly.
Oleg Fonarev
If you want a cheaper basic service with no guarantees, this is the place. If you want to have your pool professionally cleaned then look somewhere else.
Marcel Lavoie
John and his team were very professional and friendly. No surprises and communications were very transparent. I would definitely do business with him again.
Ben Nuque
The team did a great job! I ended up replacing my filter in which the previous pool service didn't do a proper close resulting in a leak. The team did a great job with the opening and the filter replacement and would definitely recommend. Looking forward to working with these guys for the closing and for future seasons!
Mark Risdon
These guys are awesome, I have been using them for 5 years now, I started with a safety cover as we had a new puppy and was worried she would fall in over the winter, now she likes to sunbathe on the safety cover during the winter.
Steve the owner is very knowledgeable and has diagnosed several problems for me over the years usually over the phone which negates the need for a service call which is nice !
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Frequently Asked Questions
Are chemicals included with Crystal Clear's weekly maintenance?
Chemicals are extra when provided by the company.