Blue Haven Pools & Spas

The pool that was installed is great - far beyond our expectations but there were some things that were not great at all. I will say we had two separate PMs (one was out for a little while during the install) and both were very responsive and helped where they could. The sales cycle was okay - there were options we were not told about and only found out about long after the pool was installed - wireless robot vacuum or an upgraded heater, for example. Would have been nice to know all the options up front and not having a pool before didn't know to ask. The crew that cut the stone did not use a wet saw - stone dust everywhere, including all over our screened in back deck. Spent 7 hours on a Saturday cleaning it after they were done only to have the PM call them back out to fix one of the steps - more dust and all the cleaning was undone. No offer to clean it up - just "I'll pass it along". The crews we're pretty good but none of them spoke english making it very hard to communciate even simple things. The foreman for each group that came on site did speak english but they were not there often and we played the game of "telephone" if there was something we had a question about. Example - there was a row of tile that was laid crooked and we played charades and using Google Translate for 15 minutes trying to explain it was crooked before the mud set. Thought they understood only to get a call from the PM letting us know it was too hard to cut such a tiny tile. What?... Easily avoided if even one person on site can speak english for such situations. We had 2 metal hose boxes broken, one had the handle snapped off and the other had the hose connection pulled free, presumably when they pulled the hoses around the house. 3 hoses total were trashed. I also had a custom bird feader and pole destroyed - it was well out of the way and we could see where they just folded the pole in half and pulled it out of the ground, laying it in the exact spot it was pulled from - if it was in the way why didn't it move after it was pulled? The bird feeders that were hanging from each arm were smashed - nope, no offer to replace and a simple disregard for anything other than the pool install and completing the work. We also had a hot tub installed. It was not leveled before they filled it the first time so we had to drain and refill once it was done. Hopefully this will help out with others and items like the above can be addressed BEFORE they become an issue.

I wanted to share my exceptional experience working with Don Buchanan from Blue Haven Pools. Unlike many salespeople, Don was incredibly helpful and informative, answering all of our questions without any pressure tactics. His approach made us feel comfortable and confident in our decision to choose Blue Haven Pools. Don's professionalism and trustworthiness were key factors in our positive experience. Zach was an exceptional project manager. He consistently demonstrated professionalism and respect in all our interactions, promptly addressing any questions I had. Zach’s honesty and integrity are commendable qualities that are becoming rare. I thoroughly enjoyed working with him and believe he sets a high standard for project management. I wish all project managers were as trustworthy and helpful as Zach

Review update: Blue haven finally got in touch with us and we have gone through the process of installing new plaster. It took month or so to get on the schedule for the plaster crew but the job has been completed and the problem was rectified by blue haven with little to no hassle. I am very appreciative of them for fixing the problem. Matthew came over on a Sunday after we filled the pool back up and was phenomenal to work with. He checked on all of our equipment since it’s been off for quite some time during this process and refreshed us on the dos and donts just like it was a new pool. I am leaving the original review below and changing the rating to 4 stars. Overall happy now that the problem has been fixed. Adding new photos of our new plaster as well. Let’s start with not a terrible company but I would probably shop around hop on a wait list elsewhere with you 80k+. I’m leaving 3 stars because Tim at blue haven is a gem. He’s your pool school guy and he’s amazing if he’s still with the company. Here is the problem, our plaster is having quite a few issues. Incredibly splotchy and wearing extremely fast in certain areas. I’ve called repeatedly and they’ve tested my water etc. I’ve been trying to resolve this for over a year now and I get no communication in return. I’ve tried to let them work through their busy schedules and return calls but haven’t heard anything. Now it has pushed passed warranty time so it’s review time. Paver sub contractors were great. Their landscape subs were not good. And clearly we are having plaster issues so that contractor isn’t great either. They also used us as a guinea pig for a concrete spill over and that is wearing fast and will need to be replaced soon as it is breaking apart and eroding. They did take the time to move my equipment a few feet so I could have more room on the corner of our house. Not the worst and certainly not the best.