Van Dorn Pools & Spas

I can't say enough good things about Van Dorn Pools & Spas! After opening my pool for the season, I discovered that the pump motor had failed, so my filter wasn't working at all. I needed help urgently, but during the busiest time of the season, it was almost impossible to find anyone available. I went to Van Dorn Pools & Spas, explained my problem, and they immediately stepped in to help. They came out to inspect my pool equipment, and within just two hours they had installed a new motor. My filter was running perfectly again the very same day! The entire team was friendly, knowledgeable, professional, and incredibly responsive. It's rare to find a company that truly cares about its customers and is willing to go the extra mile when you need help the most. Thank you for your outstanding service! I highly recommend Van Dorn Pools & Spas to anyone looking for honest, reliable, and professional pool service. You've earned a customer for life!

I stopped by to have my water tested and pick up some supplies, and I was pleasantly surprised by the service I received. Chris Lednum, the new Assistant Manager, took great care of me and offered helpful guidance on a few pool issues I was dealing with. I truly appreciate the attention and support, and I look forward to receiving this level of service at Van Dorn in the future. Thank you.

Seeking to purchase and have a spa delivered? Look elsewhere. This company’s customer service is abysmal, their negligence during installation is unacceptable, and they offer zero protection for your deck and property against damage. We purchased a spa, scheduled its delivery, and discussed installation steps several times. The delivery crew arrived unexpectedly 3 hours earlier at schedule time, catching us off guard while I was engrossed in work-related calls. The Jacuzzi was placed onto our brand-new deck resulting in numerous scratches. Crew took our metal shovel and tried to lift spa to move it. The whole deck is damaged. This company claimed 50 years of experinece, but the tools they used was only plastic pipe and a 2*6 borad. Zero tools for lifting and protection for our deck, zero communication about spa best position. The worst began when we trided to contact deliver manager Alex Stafford or Jerry stafford who sold this spa. all the time Alex was trying to convince me that we will gat anyway scratches dyring usage of the deck so we should get used to it! That was insane. We requested a compansation for a deck damage, Van dorn compamy refused to do it adn not responding on an emails.