Business ProfilePool & Hot Tub Companies in Fayetteville, North Carolina
Parnell Pool & Spa
Parnell Pool & Spa
Parnell Pool & Spa sells pools and hot tubs and provides pool and spa repairs and maintenance in Fayetteville and surrounding Southeastern North Carolina. Its roots trace to a swimming pool construction company that began in 1955, and its Fayetteville showroom sells Latham pools and Jacuzzi® hot tubs.
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Business Highlights
- Family-owned and community-focused.
- It has in-house contractors.
- Its water-care experts are highly trained.
- Its technicians specialize in certified Jacuzzi® hot tub service.
- It provides factory-trained support for Jacuzzi® repairs.
Service Area
Fayetteville, Lumberton and surrounding areas in Southeastern North Carolina.
Active Business Listing
Parnell Pool & Spa is one of 9 pool & hot tub companies ProsGrade lists in Fayetteville, North Carolina.
Active
Public local listing
Listing details
12 services listed, including Pool sales and installation, Hot tub sales and Pool filter repair and installation. Open Monday to Saturday. 140 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Parnell Pool & Spa compares with the other 8 pool & hot tub companies on ProsGrade in Fayetteville, using public Google ratings and review counts.
- Has more Google reviews (140) than 7 of the 8 other Fayetteville pool & hot tub companies on ProsGrade.
Services Covered
12 services- Pool sales and installationLatham vinyl and fiberglass pools; above-ground options
- Hot tub salesJacuzzi® hot tubs
- Pool filter repair and installationAll major pool filter types
- Filter sand changesFresh filter media
- Pool leak detection and repairPool plumbing, liners and equipment
- Pool heater repair and installationMost major pool and spa heater brands; new heaters for existing pools
- Pool openings and closingsSeasonal pool transitions
- Pool renovationsTile, coping and structural updates
- Pump repair and installationPump repairs and full replacements
- Vinyl liner replacementPrecision-fit vinyl liners
- Hot tub service and repairJacuzzi® diagnostics, part replacement and system troubleshooting
- Pool water careBioGuard® pool-care products
Reviews
What customers say
Two customers report scheduled service visits that were missed without a call; one says the couple took time off work, and another says a second missed visit led to a postponed trip. Positive accounts include one customer's praise for an installation from consultation through the crew's work, while another said the old liner was removed and replaced within a day. A customer also praised on-site water testing and staff explanations for measuring and mixing needed chemicals.
Customer Reviews
Matthew McDermott
We had an awesome experience with Parnell Pools! From the initial consult with Mickey to the install with Julio and his crew, Parnell was awesome from start to finish, 10/10!
Mary Jane Russell
Called 3 weeks ago to get a repair guy out to work on our Jacuzzi. Day of the service comes, no call no show. We call and they say we had to reschedule for the following Friday. Friday comes and guess what... no call no show again. My husband and I both took 2 days off work to be blown off. Not impressed with their blatant lack of communication nor follow through on services.
curtis moody
Not being able to purchase from your store without giving my address or drivers license number seems odd.. But I won't be back for that matter.
David Deluca
Very knowledgeable staff. Full on site testing of your water sample from your pool or spa. They don't try and sell you a bunch of chemicals you don't need and they explain to you how to measure and mix what you do need. I've been using Parnell for 10 years now and they've never led me astray.
When I had to have the liner replaced recently, I contacted Micky and he arranged to have it done quickly. The team showed up on time and removed the old liner and installed the new one within a day. It took a little longer due to our needing a new filter intake skimmer as well, as over the years, ours had developed a crack (the pool is 14 years old).
They did an excellent job and we couldn't be happier with the results. See pictures for reference, the before and after is striking due to the fading of the old liner.
Really great work and super friendly people all the way around.
Jose Perez
I had a terrible experience with this company. The staff informed me that their maintenance personnel would be taking care of my pool first that day. I waited a few hours after the scheduled time even cancelling a VA medical appointment and then called them. I was told a job from the previous day was running over but they forgot to call me. Then I was told my pool would have to wait until the next day at noon, I waited the next day but yet again no one showed up and no call. I was scheduled to drive to Georgia to see our son and had to postpone our trip. I visited their office and when asked “how are you doing today”, I replied that I was not happy I can tell you that, I asked for a refund. They have lost me as a client, never again will I visit Parnell Pools, as you can see I maintain my pool well myself. I would not recommend this company to anyone, just drive by and visit another pool company. You figure the way the economy is doing that they would welcome all customers with their best service, poor is not a low enough rating.
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Frequently Asked Questions
What does Parnell Pool & Spa include with pool openings and closings?
The seasonal service includes water balancing, equipment checks and protective measures.
Does Parnell Pool & Spa handle manufacturer-warranty repairs?
It handles warranty-covered pool-equipment repairs for many major brands.
Does Parnell Pool & Spa repair hot tubs from other brands?
It also services most major hot tub brands, with repairs, water-care help and routine maintenance.