Pollock Pools & Spas

Would NOT go anywhere else BUT Pollock Pools. First time pool owner here - and Pollock Pools is the place to go. Everyone in the store is 100% knowledgeable, there is no up selling. There is always taking care of the customer end to end. Staff are patient, caring, provide expert advice and their support and smiles are honestly, everything.

Evan and his co-worker opened our pool yesterday and they not only did an amazing job, they were extremely helpful fixing our skimmer flap. Then, they power washed and cleaned everything up and we are very pleased with their professionalism. We've been using Pollock to open and close our pool for 16 years and they always do a great job.

Terrible service, booked a pool opening, they requested to leave the hose on under the cover in morning before they turned up, they didn’t turn up, had get a neighbour to come turn it off for me. No communication of not showing up they came the next day at 4:30 and completed a rushed terrible job, they tipped all the debris from the cover into the pool, left the seal off the suction pipe off ( found it in plastic bag on the ground) left pipes loose and leaking and sent me a $600 bill. After sending multiple emails and calls, with no response they eventually sent a slightly discounted bill with threats of charging interest if not paid in full. Horrible customer service if you can call ignoring complaints service. Definitely will not be a customer of pollock pools again.

Always helpful with water testing and balancing. Very knowledgeable. Had an issue with coping stones this year...John came out and did a great job fixing it for us. THANK YOU! Evan has opened and our pool each year...never disappointed. Usually very busy, so patience is necessary. All in all, happy with our pool, and having Pollock as our service provider

I regret buying my hot tub from them. Nearly every interaction ranged from annoying to infuriating, except the ones with the older gentleman who did service work, but I haven't seen him there in a long time. The last service call I asked them to repair or replace the control panel as it was growing mold under the seal and when the water level raised up to the control panel level it would leak water onto the exposed electrical (240V) under the control panel. They came out and looked at it and their response was "Work completed June 23rd. [Name] noticed the gasket under the topside needed replacing. He didn't find any mold." They didn't replace the Gasket despite acknowledging it needed replacing and there is definitely mold growing. I reached out via email late October 2021 to setup a meeting to discuss my dissatisfaction, no response, so I'm done with them.