Business ProfilePool & Hot Tub Companies in Kingston, Ontario
Aqua Bay Pool and Spa Ltd.
Aqua Bay Pool and Spa Ltd.
Aqua Bay Pool and Spa Ltd. is a pool store and service provider based in Kingston. Its work extends from pools and hot tubs to residential water-softener and UV-system service.
Featured Pool & Hot Tub Companies in Your Area
Compare a few featured businesses in this area.
Business Highlights
- Pool liner seams have a manufacturer’s defect warranty of up to 25 years; the first three years are full coverage and the next 22 are prorated.
Service Area
Kingston, Belleville and the Quinte area.
Active Business Listing
Aqua Bay Pool and Spa Ltd. is one of 8 pool & hot tub companies ProsGrade lists in Kingston, Ontario.
Active
Public local listing
Listing details
12 services listed, including Pool openings, Pool closings and Pool liner installation. Open 7 days a week. 72 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Aqua Bay Pool and Spa Ltd. compares with the other 7 pool & hot tub companies on ProsGrade in Kingston, using public Google ratings and review counts.
- Has more Google reviews (72) than 5 of the 7 other Kingston pool & hot tub companies on ProsGrade.
Services Covered
12 services- Pool openingsCover cleaning and folding; fittings and accessories reinstalled; circulation started if the pool has enough water; start-up chemicals.
- Pool closingsWater lowering, winterizing chemicals and equipment, fittings and deck equipment removed, and cover installation.
- Pool liner installationCustom liners for above-ground, semi-inground and inground pools; stock liners for above-ground and semi-inground pools.
- Pool equipment repair
- Leak detection
- Pool safety covers
- Hot tub repairService calls for all makes and models; replacement parts, heaters, pumps and covers.
- Hot tub cover installation
- Hot tub winterization
- Hot tub shell repairsQuoted after an in-field inspection.
- Water softener serviceWater softeners, chemical-free systems and reverse-osmosis systems.
- UV system serviceNew system delivery and installation; UV light replacement.
Reviews
What customers say
Customers praise helpful service; one customer credits Pam with patient guidance through pool clearing, while another says staff went out of their way to find an umbrella colour. One customer said their mother was refused hot-tub service and the voicemail was full; another reported no update for nearly two weeks after leaving a marine propane tank for filling, followed by a dismissive response when following up.
Customer Reviews
Breeanna Galt
Emma and Ava were very helpful couldn’t have asked for better help! Highly recommend these girls
Sandy S
I would not recommend Aqua Bay Pools in Kingston based on my recent experience.
I dropped off a marine propane tank to be filled and returned several hours later only to be informed that it had been stolen while in their possession. At the time, I was led to believe the matter would be addressed and a resolution would be provided.
After waiting nearly two weeks without any update, I followed up today and was disappointed to be met with hostility and a dismissive attitude rather than customer service focused on resolving the situation.
Mistakes can happen in any business, but how those mistakes are handled is what defines customer service. Unfortunately, my experience left me feeling that my concerns were not taken seriously and that no meaningful effort was made to rectify the issue.
“Manager”-Sue, I genuinely hope you find the same energy for customer service that you found for attitude. Future customers will thank you.
Dona F.
Don't buy here. My mom bought. She is 20 minutes away and they refuse to service. You call, voicemail wjere you are told to keave a message is full. 75-year-old mom fleeced with little income and sore muscles has no way of using her hot tub.
Sherry B
I had a positive experience with Aqua Bay pools!
Pam was very helpful and Knowledgeable - she guided me through the process of clearing up my pool with Patience and expertise. I was feeling overwhelmed, but she made everything so much easier and took the time to explain what needed to be done. Ava was also helpful - friendly and efficient.
Thanks to the Pam and her team who helped clear up my pool.
greg vivian
Staff always great, really went out of their way to find me the perfect colour of umbrella. If you need parts for your pool or hot tub their experienced staff will come to the rescue.
Write a Review
Share your experience with this business. Reviews are moderated before they appear publicly.
Frequently Asked Questions
When does Aqua Bay Pool and Spa Ltd. charge for a pool opening?
A valid credit-card number is taken at booking, but Aqua Bay does not charge until after the opening.
What should be done before Aqua Bay closes a pool?
Before closing, the pool should be vacuumed and cleared of debris, with a water sample brought in a week beforehand to check its chemical balance. Aqua Bay does not winterize solar-heating systems when its crew cannot access the plugs.