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Acapulco Pools
Acapulco Pools
Acapulco Pools is based in Kitchener and builds cast-in-place concrete aquatic facilities for municipalities, schools, hospitals, hotels, residences, and fitness facilities. Its projects include competition, lap and leisure, teaching, and therapy pools, as well as spas, splash pads, and water features. The company began building primarily residential pools in 1974 and now offers pool operator training.
Last Updated October 7, 2026.
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Business Highlights
- The company identifies itself as 100% Canadian owned and operated.
- The company says every service technician is a Certified Pool Operator (CPO), WHMIS and TDG trained, and has passed identity verification checks.
Service Area
Across Canada, from coast to coast.
Active Business Listing
Acapulco Pools is one of 12 pool & hot tub companies ProsGrade lists in Kitchener, Ontario.
Active
Public local listing
Listing details
6 services listed, including Cast-in-place Concrete Pool Construction, Single Source Responsibility (SSR) and Pool Renovations. Open weekdays, closed on weekends. 70 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Acapulco Pools compares with the other 11 pool & hot tub companies on ProsGrade in Kitchener, using public Google ratings and review counts.
- Has more Google reviews (70) than 7 of the 11 other Kitchener pool & hot tub companies on ProsGrade.
Services Covered
6 services- Cast-in-place Concrete Pool ConstructionProjects include competition pools, spas, splash pads, and water features.
- Single Source Responsibility (SSR)The construction service covers the pool project from design through ongoing support.
- Pool RenovationsTile, grout, vinyl-liner, paint, plaster, and concrete repairs; mechanical upgrades; main-drain and deck-equipment replacements; and water-slide restorations.
- Pool Service and MaintenanceResidential and commercial pool maintenance, water chemistry and troubleshooting, remote support for on-site teams, and factory-trained technicians for complex repairs.
- Aquatic Facility SupportPool openings and closings, chemical supplies and deliveries, water-slide inspections, and filter and mechanical refurbishments.
- Pool Operator TrainingThe company offers in-house, on-site, and online programs, including a two-day CPO course for commercial pool and spa operators and its online Professional Pool Operator (PPO) course.
Reviews
What customers say
Recent training participants describe the CPO course as clear and helpful; one also calls it well organized and says the Kitchener location was convenient. A pool-service customer praises Codi's responsive, proactive support with maintenance and troubleshooting.
Customer Reviews
Dawn Ramanauskas
Codi is simply the best in the region when it comes to pool services and support. Her knowledge, professionalism, and dedication to her clients are second to none.
What truly sets Codi apart is her genuine care and commitment to helping people. She is always responsive, proactive, and willing to go the extra mile to ensure everything is handled properly. Whether it's routine maintenance, troubleshooting an issue, or providing expert advice, she consistently delivers exceptional service.
It's rare to find someone who combines technical expertise with such outstanding customer service. Codi is reliable, honest, prompt, and a pleasure to work with. I would highly recommend her to anyone looking for pool-related services and support.
Thank you, Codi, for all that you do!
Dawn Gouveia
Ryan Belanger
Completed the CPO COURSE, was amazing. Codi was awesome. All information was super clear :). Would do it again haha.
Rodney McStravick
Training is very helpful. Class is fun.
Roman Goforth
This was an incredibly informative. I highly recommend it, the staff were welcoming and really nice people. Cody’s experiences and stories of her many years in the pool industry brought a richness to my understanding of the processes and steps in pool maintenance and operation.
Kadison Hipel
Just finished my CPO course at Acapulco Pools in Kitchener. Codi is a fantastic instructor—very clear, professional, and helpful. The course was well-organized and the location was convenient. 10/10 would recommend to anyone in the pool or aquatics industry.
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Frequently Asked Questions
What pool operator training options are available?
The company offers in-house, on-site, and online programs, including a two-day CPO course for commercial pool and spa operators and an online Professional Pool Operator course.
How does the service team support complex pool issues?
The team offers remote support to on-site maintenance staff and can dispatch factory-trained technicians for more complex repairs and troubleshooting.
How does Acapulco handle urgent pool-service calls?
The service department prioritizes urgent issues and aims to resolve emergency calls the same day. Specialty parts may affect the timing.