Marklynn Pools

Thank you Jeff Stevens I appreciate you not only agreeing to installing the new liner that failed but covering a truck load of water!! Jeff went above and beyond to take care of a frustrating situation, he could have just said sorry can’t help you but he did the right thing and I appreciate it very much!! He truly cares about his customers!

This review is based on my own personal experience hiring marklynn pools to do a liner replacement for my inground pool.I met with Jeff the owner.He promised me a high quality pool liner replacement. What I received was a very unprofessional crew that showed up unsupervised.During the install I witnessed the workers yelling and swearing about Jeff and how he doesn’t know what he is doing.One of the workers was smoking near the new liner.Another worker received a electrical shock during the light installation.Another worker fell in the deep end and could have been injured. The liner also has wrinkles and the stairs in the shallow end had issues. When I expressed my concerns to Jeff.He was aggressive and dismissed my concerns.I told him I would like to have a 3rd party look at the work before final payment.He got very upset and told me I have a contract and I will lose in court.Jeff dismissed my concerns and the sub par work done by his workers.That is the only reason I suggested a 3rd party reviews the final product. Jeff took me to court and the case was dismissed.II never signed or received a contract from marklynn pools.Jeff tried to tell me I did when I questioned the sub par work.He finally sent me a unsigned contract after the wok was done.I now have a brand new pool liner with wrinkles and an issue with the shallow end steps. This was an extremely stressful experience for my entire family.I would never hire or recommend marklynn pools for anything!

Called and scheduled pool opening in April to have pool opened May 29, it happened to be Memorial Day. After trying to contact them via phone, left voicemail to verify they were still going to come out due to the holiday, no one showed up. I called both phone numbers listed, no one answers, you have to leave a voicemail. I also emailed as well to be sure I’d hear back from someone in which I did, however, I was promised to be rescheduled and told multiple times I’d get a call to be rescheduled and it’s been over a week. I haven’t heard anything, and that’s after speaking with the owner. I understand we make mistakes, we are human, but to be promised something and to not follow up, that tells you a lot about a company.