Waterworks Pools & Spas

If I could give 10 stars I definitely would! Everyone I have dealt with in this company from the technicians, to the Admin Team (Shout out Marlena and Niv) and right to Ownership (Mr Brad Cross), needless to say I am incredibly impressed and thankful I choose this company to take care of my Spa and Pool! Super helpful, incredibly thorough, and very professional. This company and people there really care and I highly recommend them ????

I would rate this company as a zero if I could! I purchased a 32 foot above ground pool from another supplier but quickly realized with my backyard it would not work. I called waterworks because they had pools in stock, I explain to the salesman what my intentions were and that I already dug a hole, prepared the pad and looking for a pool that could work as an inground pool without having to buy a fiberglass insert. I proceeded to tell them that I was putting concrete around the pool after it was fully backfilled. I was told these Rockwood pools could go above ground, semi inground or all the way in ground. On Monday I called and spoke to Josh who used to be their installer, my question to him on the call was to confirm how far up can I go with the concrete. He proceeded to tell me that those pools are only meant to go above ground or half way Ingrown. After I found this out I I explained to Josh once again what I said to the salesman and he told me multiple times on multiple different phone conversations that this can be used as an inground pool and can be backfilled all the way up to the top and then putting concrete around. I wanted to give them the benefit of the doubt and make things right but the salesman who sold me this pool is saying that he sold it to me as an above ground pool not an inground pool. They have not called to apologize, they have not called to talk things through,they have not done anything!! And the part that really makes me upset is my husband was here the entire time I was talking to the salesman on the phone and this salesman knew exactly what my intentions were with this pool. I was sold a 24 foot pool from this company for over $12,000 that was suppose to be an inground pool. Before I got the pool transported from New Brunswick to Nova Scotia I called the company back spoke to the same salesman once again to confirm that it could be backfilled all the way up to the top to put concrete around for the finishing work I was told yes that is correct. This is a huge investment for me and my family and I got screwed over from this company! Please go anywhere but here.

I got in touch with Shandra from the service department a couple times already and I can say the friendliness and cost-benefit did caught my attention. I booked my first service with them and I will update the review afterwards. ______ After the service was done, I was charged almost $100 more than what was estimated when I booked the service. I guess additional time spent, or rough calculations? I'm not sure. But the technician that came clean my pool was friendly and answered all my questions. I would definitely book again.