Pembroke Pool Service

Mike the owner, and Ed the service/maintenance man supported by their expert consultant contractor. George do an excellent job refurbishing our condo community's large pool, servicing it 3 times a week, and proactively maintaining it together with the filtration/pump system to perfection. They are honest, diligent, transparent, and cost effective. They work as a seamless, efficient, professional team. Highly recommended!

We inherited this pool company from the previous owners when we purchased our home, and while we were living at the property, their service was consistently reliable and satisfactory. However, after we relocated and placed the house on the market, the quality of service declined significantly. Maintenance became inconsistent, and without prior authorization or communication, digging began in our backyard. Although this activity was visible on our security cameras, we initially assumed it was routine work. About a month later, we were presented with a $10,000 invoice citing allegedly damaged pipes. Since then, the pool has been left in poor condition, turning green and negatively impacting prospective buyers during showings. Based on our experience, we recommend that future customers avoid this company.

My pool pump stopped working so I called Pembroke Pool. They came out the same day and quickly provided me with a quote. I accepted the quote and they came out the very next day to fix the issue. I was very impressed with their customer service, responsiveness, and quality of work. I highly recommend!

I will give Michael and his worker a five star for now and will re-visit this review in a few months since I just signed up with them for servicing our pool. I called Michael’s company after being told by our previous pool maintenance company that our pool had bad plaster. Our pool was built a year ago and it looked old and grey with stains inside the pool and on the tile and grout. Michael inspected my pool and told us that our pool had algea ready to bloom and the chemicals were imbalanced. Chlorine was non existent and he showed us the results. He could have told us that our plaster was bad and made more money by offering us to remodel our pool. Seems to be a very honest guy! He sent a guy within a day who spent a few hours adding chemicals and salt to our pool and cleaned our tile and grout as well. He said he would visit once more the next day to check the spa and pool again to touch up anything he missed and then they will start maintaining my pool on a weekly basis. Within 12 hours my pool and tile line looks like new! The spa will need a touch up today which I’m sure they will manage well. I’m very happy thus far and will re-evaluate in a few months!