D & L Pools, Inc.

My husband and I first met Don (Dawg Stanley) in 2005. We purchased our home, has inground swimming pool. Dawg had serviced previous owner so we chose him also to help us . He taught my husband Dave Frantz how to open, close our pool, and guided him on chemicals. My husband passed away october 2025. I made the decision to learn from Dawg how to take care of our pool for our kids and grandkids to continue to enjoy. Dawg really cares about his customers , and he takes care of his people. When I go to D&L shop for chemicals or advice they treat folks like family just like Dawg, and very knowledgeable on any issue with pools. You couldn't ask for better support team ?? ?? Not man businesses these days treat their customers like family. Im proud to have them as part of my family for 21 years! Sincerely Mrs. Frantz.

If I could give them zero stars I would. It took them 6 trips to fix 1 leak, change a filter, and charged me $742 in labor. This doesn't include when they delivered it and they left the bar that holds the cover laying next to the hot tub which I had to install even though I was charged for it. Their service men are incompetent. They tried closing up the tub and I asked why a pump wasn't running exact words while scratching head were "I don't know but that is definitely a problem and will probably need replaced." While the lead service employee went back to the truck the young kid helper opened a wire box and seen there was a wire lose. Saving me another trip by them and another charge for labor and parts. When explaining this to the manager it fell on deaf ears. She made it sound like i was getting this spectacular rate for the service and they took off 28% on my bill. So I called other pool and spa places and their rates were even cheaper then d&l discounted rate. Plus they were much more polite and helpful on the phone than Michelle at d&l. DO NOT USE UNLESS YOU WANT RIPPED OFF! NO CUSTOMER SERVICE! Reply: There was no verbal abuse to any of your staff in person or on the phone . So not only was their service poor and they will lie to reply to a poor review instead of trying to correct their wrong. I have been in the customer service business for many years and am fully aware you cannot make everyone happy. But this is on another level. I wish your company the best in the future.

Do not recommend this company. They damaged our hot tub, put a hole in the side of it, didn’t even fix the issue, and they still want to charge us even they damaged our brand new hot tub, AND didn’t even fix the issue? Again, I do not recommend this company. To the owners who responded to my comment: You did not deliver a hot tub to us. You were there to repair it, and you did not. Your technician or whomever was there working put a hole in our brand new hot tub from Great Escape for no reason at all, and then did not even fix our issue, AND then charged us. This is 100% YOUR company that I am writing this review about.