Lambert Custom Pools

Reily Sullivan on Lambert Custom Pools

I called Lambert’s and spoke to the owner, Shaun, directly. I tried to describe my issue and he repeatedly cut me off and spoke to me in a rude manner. He tried to say I dealt with a temp worker previously who didn’t know what he was doing. He’s also tried to say he doesn’t know who I am or why I’ve left a review. This guy has zero business sense or accountability. I’ll never give them my money for as long as I have a pool.

John Freml on Lambert Custom Pools

We had been happy customers for five years, but no more. First, they never come out to open or close your pool when they say they will, no matter how far in advance you schedule. We called months in advance and requested a May opening; they didn't come until weeks later in June and blamed it on the rain. (We're actually in a drought this year, and only had a couple rainy days -- nothing to justify being that late.)

Second, their mark-ups for chemicals and parts are outrageous. They charge $9/gallon for liquid shock ($4 at Menards), $51 for algaecide treatment ($7 at Menards), $14 for pool salt ($7 at Menards), and they charged me $350 for a replacement filter valve that I found for under $200 on Amazon. I understand that they need to make a profit, but these prices are insane.

Third, they charge $125 per service call, and they will only fix one thing per service call. For example, after my pool was opened, I called to request service on the pool heater (it was leaking, and it didn't kick on), and to request a new valve. They charged me one service call to fix the leak, another service call to replace the valve, and they still haven't fixed the issues preventing the heater from turning on (but I'm sure they'll charge yet another $125 to come out and tell me they don't have the part, and a fourth $125 service call to actually fix it).

Fourth, they are trying to charge me for using my own chemicals. (I left out enough pool shock to open the pool, and they used it -- but then sent an invoice for their exorbitantly priced chemicals that they didn't even use.) I understand that techs are busy, and this could have been an honest mistake -- but they so far have refused to fix it, and are saying I owe them for chemicals I did not use.

Fifth, good luck getting through to anyone. Call during business hours, and you'll have to leave a message and hope that someone calls back in a few days. Emails go unanswered for 3+ days.

There are other options in Springfield. Steer clear of Lambert.

Joy F on Lambert Custom Pools

Needed auto cover fixed on inground pool. When I called, they were estimating it was going to take two weeks to get a service person out here but I was pleasantly surprised within three days to have a very knowledgeable, professional service person come and fix not only what I thought was a problem, but additional underlying problems as well! the other two Springfield pool places I called were very rude and not interested in my business and told me to call an out-of-state company to come and fix the problem because it was a manufacturers issue. Thank you so much to Lambert pools and their staff and service person for getting the job done above and beyond. Highly recommend Lambert pools to anyone.

Len Allen on Lambert Custom Pools

My sister used this company to service her pool and the job they did was below professional. Liner had come off several times. Actually used quarters to hold the liner in place, tried to charge for services not performed and left her with all the clean up. Even sent her a message (after trying to talk to a real person in the office) stating "we are not retail so don't have someone just sitting in the office watching phones all day".
I'm sure they can do better.

Chantal Irish on Lambert Custom Pools

We have had these guys as our pool company for a year and will be moving on. They never let you know when they are coming. If they do, the likelihood of them being there on schedule is low. We were told our pool would be open Thursday so we scheduled a party for Saturday. They never showed up. After contacting them this morning (Saturday), letting the owner know the situation, (mind you he knew we had that party planned), he said they would get there eventually. Party started at 3. It is 4pm. There is no way the chemicals will be ready in time. You are better off servicing yourself if you expect something to be done in a timely manner. They are also expensive. Once they get started for the year they do okay work but I would prefer to work with a company that wants to help us and wants our business.