Business ProfilePool & Hot Tub Companies in Springfield, Illinois
The Pool Center
The Pool Center
The Pool Center provides pool and spa service in Springfield, Illinois, including seasonal openings and closings, weekly maintenance, repairs, and water testing. Its opening, closing, and maintenance work covers all makes and models of inground and above-ground pools and spas; the store carries pools, spas, chemicals, and accessories.
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Business Highlights
- The business is locally owned and operated.
- It aims to schedule service as quickly as possible and provide accurate arrival times.
- It provides a one-year labor warranty on work performed.
Service Area
Springfield, Illinois; pool and spa service is limited to a 30-mile radius.
Active Business Listing
The Pool Center is one of 8 pool & hot tub companies ProsGrade lists in Springfield, Illinois.
Active
Public local listing
Listing details
5 services listed, including Pool and spa openings and closings, Weekly maintenance and Pool and spa repairs. Open Monday to Saturday. 103 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How The Pool Center compares with the other 7 pool & hot tub companies on ProsGrade in Springfield, using public Google ratings and review counts.
- Has the most Google reviews (103) of the 8 Springfield pool & hot tub companies on ProsGrade.
Services Covered
5 services- Pool and spa openings and closingsSeasonal preparation and winterization; all makes and models of inground and above-ground pools and spas
- Weekly maintenanceWater cleaning, clarity, and balancing throughout the season
- Pool and spa repairsTroubleshooting pumps, heaters, and other equipment
- Water testing and chemicalsIn-store testing and recommendations; Poolife and Baquacil products
- In-store pool and spa productsPools, spas, chemicals, and accessories
Reviews
What customers say
Customers mention helpful pool-care guidance and easier maintenance; one customer praised clear updates while the team repaired a pool. A hot-tub customer reported months of waiting for parts while the tub remained not fully functional, said the business would not contact Nordic about a replacement, and described some service appointments as unannounced. A pool owner reported that a product purchased from The Pool Center permanently damaged a liner and said the owner did not take responsibility.
Customer Reviews
Amber S
Five stars to the new owners! I couldn’t be happier with the service and support they provided. They took what had been a frustrating experience under the previous ownership and completely turned it around.
They were true to their word, fixed our pool, and kept us informed throughout the entire process. Their communication, professionalism, and commitment to customer satisfaction were outstanding.
We are incredibly happy with the outcome and truly appreciate everything they did. Thank you so much!!!!!
cara burnley
The team at Pool Center have our pool looking better than ever and have made it so easy for us to maintain. A big thank you to all!
Mary Rogers
Super helpful customer service in answering questions on how to get our pool open this year. They take the time to talk with you to get the most out of your pool. Reasonable prices too!
Stefanie Doehring
Purchased a Nordic Hot Tub through the Pool Center and it started having issues after owning it less than a year. The Pool Center informed us that it had been shipped defective. I told them I thought we should get a new hot tub and they would not reach out to Nordic for a replacement. After months of waiting on parts, waiting on the weather to be good enough, waiting on additional parts to be ordered, we still had a $7,500 hot tub that was not 100% functional without issues. I was at my wits end and finally decided to contact Nordic myself. Long story short, Nordic is shipping us a brand new tub, and turning our account over to a company in Bloomington. Our experience with the Pool Center was less than desirable, and they never would go to bat for us as a client. They will even show up at your home unannounced at times for service appointments, which is unprofessional. If you are in the market for a new hot tub, I do not recommend the Pool Center.
Jason Littig
Please do yourself a favor and don’t buy anything from The Pool Center. We bought overpriced, low grade, damaging “Poolife Rapid Shock” from this business based on a water sample we provided them that permanently damaged the liner in our 1 year old pool with shock burns. We contacted the owner Ed who is extremely hard to get in touch with, and he made excuse after excuse and took no accountability for the damage. He stopped responding when we presented evidence after researching reviews of this product and consulting with several pool experts that it was indeed the shock his company sold us that caused the damage. Clearly the owner Ed has no integrity, and he takes no ownership for the damage his products cause. The quality of products this business provides is not guaranteed and can result in permanent damage. Terrible customer service and damaging products is what this business offers. I will absolutely never buy anything from The Pool Center again, and I will definitely warn others not to as well.
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Frequently Asked Questions
When does The Pool Center usually schedule openings and closings?
Most openings are scheduled in late April and closings in mid-September. Opening service includes algaecide, shock, and up to 30 minutes of cleaning; additional cleaning or travel outside Springfield may incur added charges.
What does The Pool Center's labor warranty cover?
The company says its labor warranty covers issues with the original work from the service date after the invoice is paid in full. Claims are reviewed case by case, and additional materials may not be included.
How does The Pool Center handle product warranties?
The company says many large items include manufacturer warranties handled by the manufacturer and supported by its team. Coverage varies by product and brand and typically excludes damage from chemicals, misuse, accidents, or improper care.
Does The Pool Center offer financing?
The company offers financing through GreenSky for customers having difficulty with payment and may be able to arrange a payment plan.
What are The Pool Center's return terms?
Non-chemical items may be returned within 30 days with a receipt; pool chemicals cannot be returned. Special orders are nonrefundable and must be paid for upfront.