New Canaan Pool Service

Mike is a first-class gentleman who knows everything about pools. He can deal with computers, covers, leaks and anything else that is needed. He had to finish a pool that was done by a contractor who passed away before it was completed and was able to do all that was needed. The only person better than Mike is his wife Megan who runs his office. I have never met her in person but over the phone she is a pure delight.

Massive shout out to Megan + Mike. Not only are they both kind, but it’s obvious that they genuinely care about the quality of their work. We greatly appreciate their attentiveness to detail and respect how honest they are. We couldn’t speak more highly of New Canaan Pool Service! Use them - you won’t look back!

We had been using New Canaan Pool Service for our hot tub for well over 10 years, and were very happy with the service Mike provided. However, last summer, when we were having an issue with our hot tub (the motor/pump - which was not inexpensive - that had been installed the previous summer by New Canaan Pool Service stopped working), we called to ask Mike to stop by to see what the problem was. Mike stopped by and told us the motor wasn’t working, which we already knew. We received a bill for $165 + tax for the 5 minute assessment. We were told the motor/pump was taking in water, and should’ve been installed several inches off the ground. So we wondered why New Canaan Pool Service hadn’t installed it that way in the first place. Mike then suggested we get a new motor/pump (for another $1,800) which he could install, and this time it would be elevated which would take care of the problem. We felt it was totally unprofessional to charge us $165 to stop by to tell us what we already knew. At the very least, that charge should be included in the installation of the new motor/pump which should have been free as the initial one installed the year before should have still been under warranty. We called to discuss the matter several times, and we were told, “We charge for all service calls.” Instead of working with us, and considering that we had been customers for many years, the bottom line for New Canaan Pool Service was that they get paid. That was their primary concern. Whatever happened to the idea, “The customer is always right?” It would be nice to finally get an explanation as to: - why it was improperly installed in the first place - why we were charged $165 to tell us the motor/pump wasn’t working (which we already knew) - why we should be charged for a new pump/motor + installation when the one installed the previous summer should have still been under warranty. Thank you……

So pleased with our pool redo! Coping stones reset, a cracked one replaced, new pool tile all around, new double drains installed, new LED pool lights, and an amazing new StoneScapes interior. All the work done promptly and with a smile. I highly recommend this company!

New Canaan Pool is great - heard horror stories about so many pool companies but have nothing but praise for New Canaan Pool. All of their employees have been courteous, respectful, knowledgeable and friendly. Any pool issues we have with our aging system have been promptly addressed. They resurfaced and updated all equipment. Very happy.