Retailer for hot tubs, swim spas, chemicals and accessories with in-store guidance and coordinated delivery in the Vernon, British Columbia area.
Local inventory, hands-on showroom help, and delivery teams who walk new owners through setup and maintenance. Staff provide practical water care tips and stock common supplies so customers can keep equipment running smoothly Local experience that helps homeowners across Vernon, British Columbia compare a more region-aware provider.
Vernon, British Columbia and surrounding North Okanagan communities.
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Showroom sales for hot tubs and swim spas; delivery and setup; water testing guidance; chemicals and accessories; parts ordering; basic troubleshooting support in-store or by phone.
Recent reviews often highlight friendly sales help and knowledgeable delivery teams who explain setup and care. Several customers praise smooth ordering and on-time delivery. A smaller number report difficulties reaching the service department or delays on returned calls. Overall sentiment trends positive with appreciation for guidance and product support at the store.
Thank you to Jeremy and Anthony at Premium Pool and Spa for getting my much loved cold plunge working again. Great company
Poor customer service. Previous hot tub had multiple issues. Many phone calls and msgs left for service dept. No retuned calls ever! Used another company for repairs. Decided on a new tub this year, hesitant to use this dealer. New tub came with an issue, multiple calls, left msg. 3 weeks go by still no response. Do better.
Great service from sales to the guys who delivered our Hot Tub! Very friendly & knowledgeable. If we have a question about anything, they are there help us. We are loving our Hot Tub. Thank You
After a long, COVID induced delay in getting our hot tub, it arrived in May and after a month I can say that the cost has been paid off in that time.... (actually the first 20min session)Anthony and Jim were the delivery guys and they were concise and friendly and did a great job on educating this newbie on how to look after the thing too.It makes a pretty nice piece of furniture to our outdoor living space, we highly recommend it :)
Our experience with Premium Pool and Spa was fantastic. Mike was able to find the Jacuzzi spa we were looking for and secure it as it was being built at the factory. It arrived and was delivered and set up at our home in less than three weeks from the order date. Kevin showed up at the exact time I was given and did a superb job of unloading, installing and setup. He was very knowledgeable and professional explaining and answered all questions. We will definitely recommend Premium Pool and Spa to others.Braden and Pam. Happy spa customers
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