Business ProfilePool & Hot Tub Companies in Vernon, British Columbia
Premium Pool and Spa
Premium Pool and Spa
Premium Pool and Spa is based in Vernon and serves homeowners across the Okanagan. It sells hot tubs, pools and swim spas, including Jacuzzi and Sunrans hot tub models. Its service work includes seasonal care and help with pool, hot tub and swim spa issues.
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Business Highlights
- Its team has over a decade of pool and spa industry experience.
- It is an authorized Jacuzzi dealer.
Service Area
The Okanagan.
Active Business Listing
Premium Pool and Spa is one of 6 pool & hot tub companies ProsGrade lists in Vernon, British Columbia.
Active
Public local listing
Listing details
11 services listed, including Hot tubs, Pools and Swim spas. Open Monday to Saturday. 184 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Premium Pool and Spa compares with the other 5 pool & hot tub companies on ProsGrade in Vernon, using public Google ratings and review counts.
- Has the most Google reviews (184) of the 6 Vernon pool & hot tub companies on ProsGrade.
Services Covered
11 services- Hot tubsJacuzzi® and Sunrans models
- PoolsAbove-ground pools; pool parts and accessories
- Swim spasAll-season models
- Pool, hot tub and swim spa serviceWater quality, pH, jet, pump and heater issues
- Seasonal openings and closingsPools and hot tubs
- Seasonal pool cleaningHeater support
- Hot tub coversMeasurement and replacement
- Pool liner servicesInstallation, leaks and repairs
- Spa maintenance membershipsWater balance and treatment, filter rinses, and a five-point function test
- Technical support and training
- Water testing guidance
Reviews
What customers say
Hot tub buyers praise friendly delivery crews and helpful setup; one buyer especially valued guidance on spa care. A customer credits Jeremy and Anthony with getting a much-loved cold plunge working again. In contrast, a recent customer says repeated calls about an issue with a new tub went unanswered for three weeks.
Customer Reviews
Katherine Coombes
Thank you to Jeremy and Anthony at Premium Pool and Spa for getting my much loved cold plunge working again. Great company
Cat Cat
Poor customer service. Previous hot tub had multiple issues. Many phone calls and msgs left for service dept. No retuned calls ever! Used another company for repairs. Decided on a new tub this year, hesitant to use this dealer. New tub came with an issue, multiple calls, left msg. 3 weeks go by still no response. Do better.
Diane Smith
Great service from sales to the guys who delivered our Hot Tub! Very friendly & knowledgeable. If we have a question about anything, they are there help us. We are loving our Hot Tub. Thank You
India November
After a long, COVID induced delay in getting our hot tub, it arrived in May and after a month I can say that the cost has been paid off in that time.... (actually the first 20min session)
Anthony and Jim were the delivery guys and they were concise and friendly and did a great job on educating this newbie on how to look after the thing too.
It makes a pretty nice piece of furniture to our outdoor living space, we highly recommend it :)
Braden Szuuts
Our experience with Premium Pool and Spa was fantastic. Mike was able to find the Jacuzzi spa we were looking for and secure it as it was being built at the factory. It arrived and was delivered and set up at our home in less than three weeks from the order date. Kevin showed up at the exact time I was given and did a superb job of unloading, installing and setup. He was very knowledgeable and professional explaining and answered all questions. We will definitely recommend Premium Pool and Spa to others.
Braden and Pam. Happy spa customers
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Frequently Asked Questions
Does Premium Pool and Spa include hot tub installation with delivery?
Delivery is included, while electrical hookup and site preparation requirements vary by location; installation availability also varies by city.
What does standard hot tub delivery cover?
Unless installation is selected, shipments are curbside at the end of the driveway. The purchaser is responsible for moving the spa from the curb to its final location.
Can Premium Pool and Spa service spas shipped outside its immediate area?
No. Spas shipped outside its immediate area cannot be serviced by the company, and the purchaser is responsible for arranging diagnosis and repair.