Business ProfileVerifiedWindow Installers in Kingston, New York
Pella Windows and Doors Showroom of Kingston, NY
Pella Windows and Doors Showroom of Kingston, NY provides window and door selection, installation and maintenance in Kingston, New York. It has served the area since 1979 and offers products suited to Kingston’s local climate and architectural designs.
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Business Highlights
- The company describes its Pella Care Guarantee as protection for in-home replacement projects through the Kingston showroom.
Service Area
Kingston, Woodstock, New Paltz, Monticello, Livingston Manor, Windham, Hunter, Shokan, Saugerties and Fallsburg, plus Port Ewen, Hurley and Stone Ridge.
Public local listing. Pella Windows and Doors Showroom of Kingston, NY is one of 7 window installers ProsGrade lists in Kingston, New York.
Listing details
11 services listed, including Window and door installation, Window and door replacement and New-construction windows and doors. Open weekdays, closed on weekends. 12 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Pella Windows and Doors Showroom of Kingston, NY compares with the other 6 window installers on ProsGrade in Kingston, using public Google ratings and review counts.
- One of 7 Kingston window installers on ProsGrade.
Services Covered
11 services- Window and door installation
- Window and door replacement
- New-construction windows and doors
- Window and door maintenance
- Casement windowsSide-hinged, outward-opening
- Awning windowsTop-hinged; opens outward from the bottom
- Double-hung and single-hung windowsTwo sliding sashes; single-hung styles have a fixed top sash
- Bay and bow windowsCurved groupings; bow windows join four or more matching units
- Custom windowsMade to order
- Front doorsClad wood and fiberglass styles
- Patio doorsHinged or French, sliding, bifold and multi-slide styles
Reviews
What customers say
Customer accounts point to order and follow-up problems: one describes repeated wrong-sized window deliveries, while more than one reports unanswered messages. One customer also describes a five-month wait for a service visit that left a stuck shade unresolved. By contrast, a contractor praises prompt quote responses, and a homeowner recalls an on-time, efficient installation crew that cleaned up.
Customer Reviews
Angela JooYuhn Woo
I usually do not write reviews but this one, I have to.
I ordered my windows Nov 2024. Now it's Feb 2026, and I still DO NOT have all the windows from Pella. It's a joke.
they delivered the wrong size windows for 3 times. and sales rep Ken told me, because I modified my order. Since when, modifying window orders for new build house is cause the Pella to deliver wrong size windows 3 times??
and for past 2 months, he has been telling my contractor 'oh it will be next week' - for every single week for past 6 weeks.
and guess what? the wrong size windows they delivered, they haven't even pick them up for past 6 months who knows.
I would NOT recommend anyone to use them specifically this rep from Pella. wish I can give Minus star
Brian David
Mediocre at best. Our windows were installed in a new house nearly 3 years ago. Inconsistent quality with the seal of the panes (how do we have dead bugs between panes?), locking mechanism inconsistent (windows don't seem to close all the way to engage the lock). Emails to contact person went unanswered (not sure if it was the Kingston office that builders used; will try again to get service).
C J
Good luck if you ever need service from these people! They charged me over $300 for a broken shade inside a window that no longer would move up or down, and then took them five months to get here after several cancelations on the morning they were supposed to show up. Then when the serviceman gets here and installs the part, he tells me it wasn't the actual part that was needed and we still had the issue when he left. I immediately emailed them under my old ticket and email thread and nobody responded. So I called and Karen said "oh, the old ticket was closed, let me open a new ticket" and she said she would get an answer from Adam on what part was needed and told me I would need to pay again. They never called me back. Now I just tried to call them again and their automated message says they are updating their systems and the wait time is long with 45 people ahead of me in the queue! I will be contacting the Pella headquarters next to see if I can get someone who takes my problem seriously on the phone. My advice: stay far away from these people, unless you like nothing but frustration. I am warning everyone I know to stay away from Pella. Meanwhile, I have had a main window in my living room with its shade stuck closed for 8 months now and counting.
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Frequently Asked Questions
What does a Pella in-home consultation cover?
The free in-home consultation covers design, material and color options, expert measurements, the installation-day process and a no-obligation project quote.
How soon does Pella respond to a service request?
After a request is submitted through the service form, a Pella representative will reach out within three to five business days.